Kyietcha Brown
Columbia,SC
Summary
With background in maintaining high standards of cleanliness in professional environment, looking to transition into new field. Demonstrates strong organizational and time management skills, along with commitment to quality and efficiency. Ready to leverage these transferrable skills to achieve success in new and challenging role.
Overview
6
6
years of professional experience
Work History
Housekeeping Executive Assistant
Cambria
05.2024 - Current
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Coordinated with front desk personnel to address guest concerns in a timely manner, enhancing overall customer experience.
- Ensured compliance with all relevant health and safety regulations by maintaining up-to-date knowledge of industry best practices and incorporating them into daily operations.
- Led initiatives for environmental sustainability through the implementation of green cleaning practices within the department''s operations.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and organization throughout the hotel.
- Conducted regular performance reviews for housekeeping staff, providing constructive feedback and guidance to help them achieve their professional development goals.
- Improved room turnaround times by implementing efficient cleaning procedures that maximized productivity while maintaining quality standards.
- Conducted regular inspections of guest rooms and public areas, addressing issues promptly to maintain a pristine environment.
- Collaborated with management to develop and implement innovative strategies for improving departmental performance.
Housekeeping Executive
Holiday Inn And Suites
08.2021 - 05.2024
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Conducted regular performance reviews for housekeeping staff, providing constructive feedback and guidance to help them achieve their professional development goals.
- Trained new staff members on proper cleaning techniques, ensuring consistent service quality.
- Reduced turnover rates by fostering a positive work environment that encouraged open communication among staff members.
- Assisted in the planning and execution of special events that required additional housekeeping support such as weddings or conferences held at the hotel premises.
- Ensured compliance with all relevant health and safety regulations by maintaining up-to-date knowledge of industry best practices and incorporating them into daily operations.
- Handled budgetary responsibilities for the housekeeping department, ensuring cost-effective resource allocation without compromising service quality or guest satisfaction levels.
- Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
- Conducted regular inspections of guest rooms and public areas, addressing issues promptly to maintain a pristine environment.
Warehouse Worker
Marwin Company
03.2019 - 10.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Education
Diploma -
Dreher High School
Columbia, SCSkills
- Customer service-focused
- Workload prioritization
- Hospitality background
- Health and safety
- Scheduling staff
- Room inspections
- Guest relations
- Task delegation
- Performance monitoring
- Supplies inventory
- Report preparation
- Purchasing supplies
- Hotel policies compliance
- Staff training and development
- Employee motivation
Timeline
Housekeeping Executive Assistant
Cambria
05.2024 - Current
Housekeeping Executive
Holiday Inn And Suites
08.2021 - 05.2024
Warehouse Worker
Marwin Company
03.2019 - 10.2021
Diploma -
Dreher High School
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