Kyin Za Khaing
Everett,WA
Summary
- To leverage my expertise in client relationship management and operational support to establish strong and long-lasting service relationships with clients,
- To proactively develop improvement plans to address issues such as prolonged outages, recurring faults, and chronic problems,
- To contribute to the growth and success of the organization by consistently delivering high-quality services,
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
IPRAN Operation Engineer
ATOM Myanmar(Telenor Myanmar)
Yangon, Yangon
07.2022 - 03.2024
- Ensure smooth operation, preventive maintenance, and corrective maintenance activities of IP RAN, such as MW and DWDM.
- Manage day-to-day operational performance, workload, and efficiency of vendors.
- Ensure that any new network elements that are to be commissioned into the network are operationally accepted, and ensure a smooth handover of newly added nodes to the MS partner from project teams.
- Participates with respective key stakeholders in crisis management activities related to risk assessment, emergency/incident response, and business continuity related activities.
- Act as primary technical SPOC from IP RAN and Fiber operation.
- 3PP management for fiber-related issues, such as following up on fiber incidents, working together with MS partner to strengthen Fiber 3PP management.
- Ensure all fiber-related corrective actions are properly taken with relevant 3PP stakeholders.
- Prepare reports for monthly, quarterly, and yearly SLA calculation of fiber teams and IP RAN related KPI/SLA.
IP Engineer
ZTE Myanmar Co., Ltd
01.2020 - 06.2022
- Integrated new B2B services, including DIA, L2VPN, L3VPN, SIP Trunk, VoIP, and IP transit, based on customer requests.
- Resolved customer complaints, cooperated with the Customer Care team, and performed root cause analysis for B2B services.
- Conducted IP RAN service integration and migration activities for 2G, 3G, 4G, and B2B services to meet target design.
- Monitored International ISP Links, Core Network, and CDN traffic.
- Escalated field teams for maintenance processes and collaborated with fiber teams for link-down incidents.
- Executed corrective and preventive maintenance activities and prepared Method of Procedure (MOP) documentation
- Implemented change requests (CR) for maintenance and handled trouble tickets (TT)
- Prepared critical incident reports for root cause analysis (RCA) and reasons for outage (RFO).
Microwave Engineer
Telecom International Myanmar (Mytel)
07.2017 - 12.2019
- Integrated new site routers and Microwave sites for the access network, including 2G and 4G RAN services.
- Managed the relocation of microwave sites with one root fiber site, ensuring a smooth transition of mobile services.
- Designed and upgraded transmission network topology (ring, chain, mesh) to enhance network quality
- Optimized transmission network performance, addressing latency, packet loss, and bandwidth utilization.
NOC Engineer
ZTE Myanmar Co., Ltd
04.2016 - 06.2017
- Monitored wireless (RAN), transmission (microwave, fiber), and power systems
- Supported field teams in troubleshooting, escalating issues to the appropriate teams.
- Analyzed root causes of incidents and collaborated with the back-office team for troubleshooting.
- Provided incident reports and daily reports to upper-level personnel.
- Provided status updates to keep upper management informed and to reach goals (SLA,MTTR).
Education
B.E(Electronic Communication) -
Yadanarpon Cyber City (University of Technology)
01.2016
Skills
- CCNP Certified (Enterprise)
- IP Routing Protocols (Static Route, EIGRP, OSPF, BGP, ISIS)
- IP ADDRESSING, TCP IP, VLAN, MPLS, VRF, VPN, MPLS-TE
- Skilled in conducting Root Cause Analysis and troubleshooting network issues
- Strong expertise in Incident Management and reporting
- Experienced in performing Preventive and Corrective Maintenance activities
- Effective in resolving customer complaints
- Excellent team collaboration and communication skills
- Possess relevant knowledge of Telecom Transport Domain(Microwave,DWDM, Fiber)
- Root Cause Analysis
Visa Sponsorship
Yes
Timeline
IPRAN Operation Engineer
ATOM Myanmar(Telenor Myanmar)
07.2022 - 03.2024
IP Engineer
ZTE Myanmar Co., Ltd
01.2020 - 06.2022
Microwave Engineer
Telecom International Myanmar (Mytel)
07.2017 - 12.2019
NOC Engineer
ZTE Myanmar Co., Ltd
04.2016 - 06.2017
B.E(Electronic Communication) -
Yadanarpon Cyber City (University of Technology)
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