Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Hi, I’m

Kyira Early

Newport News,VA

Summary

Motivated Sales and Customer Service Associate skilled at providing exceptional service handling money and proficiently managing store inventory to maximize customer satisfaction and sales Resourceful and driven professional with 5+ years' experience.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
years of professional experience

Work History

Inn Town Suites

General Manager
12.2022 - Current

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

INTOWN SUITES

Guest Service Representative
05.2020 - 12.2022

Job overview

  • Check guest in and out in a timely and courteous manner
  • Ensure reservations are taken correctly and courteously
  • Handle guest complaints and concerns in a timely and professional manner demonstrating empathy and resolving problems on the spot
  • Supervise property staff
  • Ensure compliance of all safety and security standards
  • Assume duties of GM in her absence and notify Market Manager of concerns immediately
  • Make management aware of any guest, employee, or cash concerns without delay
  • Handle bank deposits when closing shift for the day
  • Ensure desk and office area is left in clean and neat manner as well as notify GM of safety and/ or violations of policy
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Contributed to increase in repeat business by developing strong relationships with guests.
  • Streamlined reservation handling, significantly reducing wait times for guests.
  • Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
  • Enhanced security measures, ensuring safe environment for guests and staff.
  • Facilitated loyalty program that incentivized repeat visits and positive reviews.
  • Implemented guest feedback system to gather insights for service improvements.
  • Conducted regular inventory checks of front desk supplies to prevent shortages.
  • Collaborated with marketing team to promote special offers and packages, driving occupancy rates.
  • Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.
  • Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Improved team efficiency with thorough training on customer service protocols.
  • Negotiated with vendors for supplies and services, achieving cost savings while maintaining quality.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Maintained accurate and up-to-date records of guest information.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Provided accurate information regarding local attractions, restaurants and activities.

INTOWN SUITES

Guest Room Supervisor
11.2018 - 05.2020

Job overview

  • Ensure all housekeepers are performing up to company standards under my leadership
  • Ensure all guest rooms are serviced and cleaned
  • Inspect and verify that all vacant rooms are ready to sell prior to opening
  • Establish standards for work of housekeeping employees
  • Fill-in when other housekeepers are absent for any reason
  • Ensure adequate supplies are available

Walgreens

Customer Service Associate
10.2017 - 02.2018

Job overview

  • Greet customers entering the store to ascertain what each customer wanted or needed
  • Politely assist customers in person and via telephone
  • Routinely answer customer questions regarding merchandise and pricing
  • Organize store merchandise racks by size, style and color to promote visually appealing environment
  • Ensure superior customer experience by addressing customer concerns
  • Operate the cash register
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Beaufort High School
Beaufort, SC

High School Diploma
06-2011

University Overview

Morris College
Sumter, SC

College from Criminal Justice
12.2015

University Overview

Skills

  • Crisis resolution
  • Property oversight
  • Team management
  • Team leadership
  • Conflict resolution
  • Process optimization
  • Collaborative team member
  • Effective multi-tasking
  • Strong leadership capabilities

Personal Information

Personal Information
  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

General Manager
Inn Town Suites
12.2022 - Current
Guest Service Representative
INTOWN SUITES
05.2020 - 12.2022
Guest Room Supervisor
INTOWN SUITES
11.2018 - 05.2020
Customer Service Associate
Walgreens
10.2017 - 02.2018
Morris College
College from Criminal Justice
Beaufort High School
High School Diploma

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Kyira Early