Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viola Walls

Summary

Dynamic General Manager with a proven track record at Carters and Oshkosh, excelling in strategic team development and customer relationship management. Achieved significant revenue growth through innovative marketing strategies and operational excellence, while fostering a collaborative environment that enhanced employee satisfaction and performance. Expert in inventory tracking and cost-saving measures.

Overview

8
8
years of professional experience

Work History

General Manager

Carters and Oshkosh
08.2023 - 03.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Coach

Walmart
06.2020 - 08.2023
  • Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
  • Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
  • Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
  • Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
  • Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
  • Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • maintaining employee records, onboarding new hires, assisting with recruitment, managing payroll, and answering employee questions
  • Assisting with the onboarding process, including paperwork, orientation, and introductions to company culture
  • Assisting with payroll processing, including data entry and ensuring accurate payments.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.

Store Manager

Wal-Mart
03.2017 - 06.2020
  • Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
  • Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
  • Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
  • Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
  • Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
  • Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • maintaining employee records, onboarding new hires, assisting with recruitment, managing payroll, and answering employee questions
  • Assisting with the onboarding process, including paperwork, orientation, and introductions to company culture
  • Assisting with payroll processing, including data entry and ensuring accurate payments.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.

Education

Associate of Science - Criminal Justice

McNeese
Lake Charles, LA

High School Diploma -

Washington Marion Magnet High School
Lake Charles, LA
05-2015

Skills

  • Collaborative Leadership Skills
  • Challenge Mitigation
  • Resource Allocation Oversight
  • Supportive Team Collaborator
  • Inventory Tracking Expertise
  • Personnel Management
  • Customer relationship management
  • Strategic Team Development
  • Performance improvement
  • Employee development
  • Proficient in Relationship Building
  • Operations oversight
  • Quality Control Implementation
  • Business administration
  • Marketing
  • Revenue Performance Review

Timeline

General Manager

Carters and Oshkosh
08.2023 - 03.2025

Coach

Walmart
06.2020 - 08.2023

Store Manager

Wal-Mart
03.2017 - 06.2020

Associate of Science - Criminal Justice

McNeese

High School Diploma -

Washington Marion Magnet High School

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Viola Walls