Kyjahn Sullivan
Trenton,NJ
Summary
Accomplished Patient Service Representative with a proven track record at Quest Diagnostic Laboratories, excelling in HIPAA compliance and customer service. Demonstrated expertise in insurance verification and patient care, enhancing patient satisfaction through empathetic interaction and efficient problem-solving. Skilled in venipuncture and specimen handling, significantly improving clinic workflow and patient experience. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 19 years of relevant work experience to the team.
Overview
19
19
years of professional experience
Work History
Patient Service Representative Iii
Quest Diagnostic Laboratories
10.2010 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Patient Care Technician
Lehigh Valley Hospital
06.2016 - 10.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Documented patient information and care activities in electronic health record.
Patient Services Representative
LabCorp
01.2006 - 09.2008
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
Education
MEDICAL ASSISTANT -
Harrison Career Institute - Allentown
Allentown, PA06.2005
High School Diploma -
Trenton Central High School
Trenton, NJ06.2000
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Patient Intake
- Payment Collection
- Scheduling appointments
- Patient greeting
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Data Entry
- Specimen Preparation
- Patient confidentiality
- Venipuncture Expertise
Timeline
Patient Care Technician
Lehigh Valley Hospital
06.2016 - 10.2017
Patient Service Representative Iii
Quest Diagnostic Laboratories
10.2010 - Current
Patient Services Representative
LabCorp
01.2006 - 09.2008
MEDICAL ASSISTANT -
Harrison Career Institute - Allentown
High School Diploma -
Trenton Central High School
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