Kyjon Bailey
Richardson,TX
Summary
At Lowes Home Improvement, I spearheaded sales strategies that led to top rankings in Dallas-Fort Worth district, leveraging staff development and sales coaching. My leadership, underpinned by excellent communication and critical thinking, fostered a team environment that excelled in customer service, driving growth and strengthening customer loyalty through personalized service. I also graduated in a Talent Tuesday training program where only 26 managers in DFW were selected. That program was a training for us to master our skills and become better leaders so that we get a promotion to the next level in management .
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Department Manager
Lowes Home Improvment
Dallas Texas
05.2020 - Current
- Developed and executed successful sales plans for consistent growth in department performance.
- Implemented data-driven decision-making, utilizing analytics tools to identify areas of opportunity for growth.
- Influenced positive change across the organization by initiating process improvements that yielded tangible results in productivity levels.
- Led sales team to achieve top rankings within the company through motivational leadership and comprehensive training programs.
- Collaborated with other department managers to align objectives and ensure seamless interdepartmental communication efforts.
- Evaluated performance metrics consistently, identifying areas of strength and opportunities for growth, and implementing necessary adjustments to maximize department success.
- Delivered exceptional customer service experiences, addressing concerns promptly and building lasting relationships with clients.
- Strengthened customer loyalty with personalized service, resulting in increased repeat business and referrals.
- Evaluated performance against goals and implemented appropriate development plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma - N/A
Berkner High School
Richardson, TX05.2019
Skills
Staff Development
Sales Coaching
Friendly, Positive Attitude
Teamwork and Collaboration
Dependable and Responsible
Multitasking Abilities
Excellent Communication
Critical Thinking
Active Listening
Accomplishments
Being selected in the Talent Tuesday program where only 26 managers were selected in dfw. And winning MVP for week 1 of Talent Tuesday.
Certification
Lowe’s Talent Tuesday Graduate
Additional Information
I’ve been at Lowe’s for 4 years 2 years as a manager and my goal is to grow in retail and one day be a store manager or be in the corporate office of retail. I’m hard working, determined and willing to learn.
Timeline
Sales Department Manager
Lowes Home Improvment
05.2020 - Current
High School Diploma - N/A
Berkner High School