Kyjon Bailey
Richardson,TX
Summary
At Lowes Home Improvement, I spearheaded sales strategies that led to top rankings in Dallas-Fort Worth district, leveraging staff development and sales coaching. My leadership, underpinned by excellent communication and critical thinking, fostered a team environment that excelled in customer service, driving growth and strengthening customer loyalty through personalized service. I also graduated in a Talent Tuesday training program where only 26 managers in DFW were selected. That program was a training for us to master our skills and become better leaders so that we get a promotion to the next level in management .
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Department Manager
Lowes Home Improvment
05.2020 - Current
- Developed and executed successful sales plans for consistent growth in department performance.
- Implemented data-driven decision-making, utilizing analytics tools to identify areas of opportunity for growth.
- Influenced positive change across the organization by initiating process improvements that yielded tangible results in productivity levels.
- Led sales team to achieve top rankings within the company through motivational leadership and comprehensive training programs.
- Collaborated with other department managers to align objectives and ensure seamless interdepartmental communication efforts.
- Evaluated performance metrics consistently, identifying areas of strength and opportunities for growth, and implementing necessary adjustments to maximize department success.
- Delivered exceptional customer service experiences, addressing concerns promptly and building lasting relationships with clients.
- Strengthened customer loyalty with personalized service, resulting in increased repeat business and referrals.
- Evaluated performance against goals and implemented appropriate development plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma - N/A
Berkner High School
Richardson, TX05.2019
Skills
Staff Development
Accomplishments
Being selected in the Talent Tuesday program where only 26 managers were selected in dfw. And winning MVP for week 1 of Talent Tuesday.
Certification
Lowe’s Talent Tuesday Graduate
Additional Information
I’ve been at Lowe’s for 4 years 2 years as a manager and my goal is to grow in retail and one day be a store manager or be in the corporate office of retail. I’m hard working, determined and willing to learn.
Timeline
Sales Department Manager
Lowes Home Improvment
05.2020 - Current
High School Diploma - N/A
Berkner High School
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