Kyla Albert
Hollywood,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Billing Coordinator
MD Transport
05.2019 - Current
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Coordinated with attorneys to resolve outstanding balances and reductions, resulting in a higher percentage of on-time payments.
- Used data entry skills to accurately document and input statements.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Updated documentation, reports and spreadsheets with financial information.
- Assist with dispatching and scheduling as needed.
Customer Service
Chewy.com
03.2017 - 04.2019
- Maintained high level of customer service through friendly and polite demeanor via phone and email.
- Assessed and resolved customer service problems and executed solutions.
- Managed high volume of up to 115+ calls per day along with chats and meeting answered email quotas.
Service Bookkeeper
Cadillac
03.2016 - 03.2017
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Worked closely with service advisors to ensure proper billing amounts for automotive repairs.
- Complete task using CDK, CRM, and ADP systems.
Service Receptionist
Subaru
08.2015 - 03.2016
- Streamlined appointment scheduling, resulting in improved time management for service department.
- Accept retail deposits for all car sales and properly receipt.
- Scan, file, and fax along with key inventory.
- Answer incoming calls on multi-switch board phone for both service and car sales.
Education
Associate of Science - Graphic Design
Broward College
Fort Lauderdale, FL08.2026
Skills
- Data Entry Proficiency
- Continuous Improvement
- Adaptability and Flexibility
- Conflict Resolution
- Deadline Oriented
- Customer Service
- Organizational Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
- Attention to Detail
References
References available upon request.
Timeline
Billing Coordinator
MD Transport
05.2019 - Current
Customer Service
Chewy.com
03.2017 - 04.2019
Service Bookkeeper
Cadillac
03.2016 - 03.2017
Service Receptionist
Subaru
08.2015 - 03.2016
Associate of Science - Graphic Design
Broward College
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