Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kyla Allen

Anderson,IN

Summary

Dynamic and engaging bartender with a proven track record at Chilli's Grill & Bar, excelling in customer service and responsible alcohol service. Recognized for developing innovative drink specials that boosted sales and trained new staff to enhance team performance. Highly reliable multitasker committed to creating memorable guest experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Chilli's Grill & Bar
03.2018 - 10.2023
  • Crafted and served high-quality cocktails, ensuring customer satisfaction and adherence to recipes.
  • Managed bar inventory, conducting regular stock checks to minimize waste and optimize supply levels.
  • Trained new bartenders on beverage preparation techniques and customer service standards to enhance team performance.
  • Developed innovative drink specials that increased patron engagement and boosted sales during peak hours.
  • Monitored and enforced responsible alcohol service policies, promoting a safe environment for guests.
  • Resolved customer complaints promptly, demonstrating effective problem-solving skills and commitment to service excellence.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Server

Applebee's Grill + Bar
06.2017 - 12.2020
  • Delivered exceptional customer service, managing multiple tables and ensuring guest satisfaction.
  • Trained new staff on menu offerings, service protocols, and customer interaction techniques.
  • Coordinated with kitchen staff to streamline order accuracy and timely food delivery.
  • Implemented efficient table turnover strategies, enhancing overall dining experience during peak hours.
  • Managed cash handling procedures, ensuring accuracy in transactions and balancing at end of shift.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server/Bartender

Olive Garden
11.2015 - 06.2017
  • Delivered exceptional customer service by engaging with guests and addressing their needs promptly.
  • Maintained knowledge of menu items, specials, and promotions to enhance guest experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
  • Trained new team members on service standards, menu offerings, and operational procedures.
  • Managed multiple tables efficiently while maintaining attention to detail and accuracy in orders.
  • Streamlined workflow processes among front-of-house staff to improve overall service efficiency.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Education

Associate of Science - Medical Assisting

Indiana Business College
Anderson, IN
10-2008

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Customer service expertise
  • Responsible alcohol service
  • Handling difficult customers
  • Cash register operation
  • Alcohol awareness
  • Food service

Certification

  • CNP - Certified Notary Public

Timeline

Bartender

Chilli's Grill & Bar
03.2018 - 10.2023

Server

Applebee's Grill + Bar
06.2017 - 12.2020

Server/Bartender

Olive Garden
11.2015 - 06.2017

Associate of Science - Medical Assisting

Indiana Business College

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Kyla Allen