Summary
Overview
Work History
Education
Skills
Timeline
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Kyla Anderson

Milford,OH

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Guest Service Representative

Quality Inn
03.2022 - 11.2022
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Direct Care Staff

A New Leaf Inc
10.2020 - 03.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with personal hygiene tasks for improved health and dignity of patients.
  • Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
  • Administered medication as directed by physician.

Guest Service Representative

Econolodge
06.2016 - 09.2019
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Education

Associate of Arts - Business Administration

Southern New Hampshire University
Hooksett, NH
08.2024

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Guest Relations
  • Financial Transactions
  • Payment Processing
  • Data entry proficiency
  • Complaint Handling
  • Data Entry
  • Information Protection
  • Inventory Monitoring
  • Training and mentoring

Timeline

Guest Service Representative

Quality Inn
03.2022 - 11.2022

Direct Care Staff

A New Leaf Inc
10.2020 - 03.2022

Guest Service Representative

Econolodge
06.2016 - 09.2019

Associate of Arts - Business Administration

Southern New Hampshire University

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Kyla Anderson