Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kyla Aponte

Brooklyn

Summary

Dependable, tech-savvy, and highly motivated individual pursuing a career as a receptionist. Known for excellent communication skills, strong attention to detail, and the ability to learn and adapt quickly to new systems. Bilingual in English and Spanish, with experience in high-paced retail environments where reliability, customer satisfaction, and organization were essential. Passionate about supporting others, managing front-desk operations smoothly, and creating a welcoming atmosphere for both clients and coworkers. Brings a positive, outgoing personality and a strong work ethic to every professional setting.

Overview

1
1
year of professional experience

Work History

Sales Associate

Macy's
08.2023 - 10.2023
  • - Assisted customers with product selection and provided personalized recommendations
  • - Processed purchases, returns, and exchanges efficiently and accurately
  • - Maintained an organized and visually appealing sales floor
  • - Contributed to achieving daily and weekly sales targets
  • - Provided excellent customer service both in-person and over the phone, ensuring satisfaction and clear communication
  • - Utilized Macy's digital tools and POS systems with ease; recognized for being tech-savvy and often assisted coworkers with system navigation and troubleshooting

Sales Associate / Cashier

Finish Line
01.2023 - 08.2023
  • - Provided excellent customer service by assisting shoppers with footwear and apparel choices
  • - Operated POS system for cash and credit transactions, returns, and exchanges
  • - Maintained a clean and organized sales floor and stockroom
  • - Collaborated with team members to meet and exceed daily sales goals
  • - Stayed up-to-date with product knowledge and promotions to better assist customers
  • - Acted as the go-to team member for troubleshooting and computer-related issues; known for being highly tech-savvy and efficient at navigating Finish Line's system
  • - Answered incoming phone calls, ensured customers received accurate information, and resolved inquiries to their full satisfaction

Education

Nursing

Borough of Manhattan Community College (BMCC)
New York, NY
01.2028

High School - undefined

Port Richmond High School
Staten Island, NY
01.2022

Skills

  • - Tech-savvy and fast learner with retail systems
  • - Proficient in Microsoft Office (Word, Excel, Outlook)
  • - Strong verbal communication and customer service skills
  • - Skilled at handling multi-line phone systems
  • - POS system experience (Finish Line and Macy's)
  • - Reliable, detail-oriented, and able to multitask
  • - Effective team player with strong problem-solving abilities
  • - Fluent in English and Spanish
  • Exceptional customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Macy's
08.2023 - 10.2023

Sales Associate / Cashier

Finish Line
01.2023 - 08.2023

High School - undefined

Port Richmond High School

Nursing

Borough of Manhattan Community College (BMCC)