Kyla Barnes
Fort Worth,TX
Summary
Dynamic Guest Services Specialist with a proven track record at Lexington Medical Center, excelling in guest relations and conflict resolution. Adept at accurate documentation and proficient in Microsoft Office, I consistently enhance patient experiences through exceptional communication and strong empathy, ensuring a welcoming environment for families during critical times.
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Michaels Properties
03.2025 - Current
- Kept accurate records of all resident and tenant correspondence.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handle deposits
- Processed Rent
- Resolve problems concerning resident accounts
- Build rapport with residents/future residents
- Answer incoming calls and handle accordingly
- Prepare weekly reports
- Tax Credit knowledge
- Organize and direct staff on special projects
- Assist daily in supervising building and area upkeep
- Assist property manager with creating reports for all lease contracts
- Maintain and monitor a building management system(Resman)
- Recertification
- Show, lease and move in prospective residents
- Provide clerical and phone support
- Lease up
- Perform additional duties assigned by the Community Manager
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Guest Services Specialist
Lexington Medical Center
08.2024 - 02.2025
- Greet everyone at the front door of the ER, Take family members to see their loved one's, provide warm sheets, tissues and pillows to patients and family members waiting in lobby area
- Trained new staff members on proper customer service standards and protocols.
- Provided exceptional customer service to guests with a positive attitude and friendly demeanor.
- Performed general administrative duties such as filing documents and responding to emails.
- Greeted guests in a courteous and professional manner while providing quality service.
- Greeted and welcomed guests in a warm and friendly manner.
Reimbursement Specialist
CareMetx, LLC
01.2024 - 08.2024
- Contact insurance companies to verify benefits for members
- Generate summary of benefits for providers
- Adhered to HIPAA regulations while handling confidential patient information related to reimbursement claims.
Assistant Manager
Mayfair Management Group
03.2022 - 12.2023
- Handle deposits
- Processed Rent
- Resolve problems concerning resident accounts
- Build rapport with residents/future residents
- Answer incoming calls and handle accordingly
- Prepare weekly reports
- Tax Credit & HUD knowledge
- Organize and direct staff on special projects
- Assist daily in supervising building and area upkeep
- Assist property manager with creating reports for all lease contracts
- Maintain and monitor a building management system(Yardi)
- Assist with new prospect applications
- Recertification
- Show, lease and move in prospective residents
- Provide clerical and phone support
- Lease up
- Perform additional duties assigned by the Community Manager
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Medbill Analyst
FDS INC
05.2021 - 03.2022
- Assist Pharmacies with processing Vaccines and Dme claims
- Train pharmacies on pharmacy system
- Contact payers to verify why claims are rejected or denied
Claims Customer Service Advocate
Medicare Advantage Part D- Blue Cross Blue Shield
12.2016 - 05.2021
- Answer incoming calls from members/providers with inquiries regarding benefits, claims and payments
- Research complex issues
- Complete appeals
- Make outbound calls to members/providers to help with complex situations or update on changes
- Research, analyze and process and adjusted claims
- Maintained detailed records of customer interactions for future reference and follow up actions.
- Demonstrated strong communication skills while interacting with customers via phone, email, chat or in-person.
- Conducted training sessions for new hires on best practices related to customer service processes.
- Assisted customers in navigating website features for successful completion of online transactions.
- Provided excellent customer service and support to customers by responding promptly to inquiries, resolving issues and managing expectations.
- Utilized problem-solving techniques to identify root cause of customer complaints and develop effective solutions.
- Developed strategies to increase customer satisfaction levels by proactively addressing their needs.
- Prioritized tasks based on urgency and importance to meet tight deadlines efficiently.
Data Entry/Claims Customer Service/Medical Collector/Leasing
Kelly Services (Temp Agency)
12.2011 - 12.2016
- Check account balance on patients account with hospital
- Call insurance companies to verify claim status
- Write off balance or contact patients to inform them of the balance that is due
- Handle Deposits
- Resolve problems concerning resident accounts
- Build rapport with residents/future residents
- Answer incoming calls and handle accordingly
- Prepare weekly reports
- HUD knowledge
- LIHTC Knowledge
- Complete lease applications
- Perform additional duties assigned by the community manager
- Answered telephone inquiries on products, and services
- Resolved problems of clients
- Contacted insurance companies to verify policies
- Keyed customer information into data system and made any corrections necessary
- Sorted mail for distribution
- Resolved disputes over incorrect coding errors or denied claims within established timeframes.
- Conducted extensive research on complex medical billing inquiries utilizing multiple resources.
- Processed returned mail items according to established policies and procedures.
- Provided exceptional customer service by responding promptly to incoming calls from both customers and insurance carriers.
- Demonstrated excellent customer service skills while communicating with patients regarding payment plans and account balances.
- Responded promptly and professionally to any inquiries related to account status or payment options.
Cashier
Sam's Club
05.2010 - 02.2011
- Checked out customers
- Maintained clean front area
- Processed returned items
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
HS Diploma -
Northeast High School
Columbia, SC06.2009
Skills
- Ability to follow instructions
- Accurate documentation
- Proficient in Microsoft Word, PowerPoint, Excel and Outlook
- Fair Housing regulations
- Self-motivated
- Dependable
- Outgoing
- Teamwork
- Good organizational skills
- Keyboarding skills
- Property management
- Computer skills
- Landlord-tenant law
- Medical terminology
- Time management
- Ability to learn new software
- LIHTC & HUD
- Customer service
- Property leasing
- Phone etiquette
- Knowledge of office procedures
- Billing processing
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Multitasking
- Strong empathy
- Exceptional communication
- Guest relations
- Complaint handling
- Data entry
- Flexible schedule
- Data entry proficiency
- Guest accommodations
- Property tours and inspections
Awards
Best Customer Service Representative(Blue Cross Blue Shield Of SC)
Timeline
Assistant Property Manager
Michaels Properties
03.2025 - Current
Guest Services Specialist
Lexington Medical Center
08.2024 - 02.2025
Reimbursement Specialist
CareMetx, LLC
01.2024 - 08.2024
Assistant Manager
Mayfair Management Group
03.2022 - 12.2023
Medbill Analyst
FDS INC
05.2021 - 03.2022
Claims Customer Service Advocate
Medicare Advantage Part D- Blue Cross Blue Shield
12.2016 - 05.2021
Data Entry/Claims Customer Service/Medical Collector/Leasing
Kelly Services (Temp Agency)
12.2011 - 12.2016
Cashier
Sam's Club
05.2010 - 02.2011
HS Diploma -
Northeast High School
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