Kyla Bauer
Winter Springs,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Laguna Clay Co
11.2022 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Supported executive decision-making by preparing comprehensive reports on office performance metrics.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Manager
Faro Blanco Resort & Yacht Club
01.2017 - 09.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Receptionist Supervisor
Marathon Spa
03.2014 - 12.2016
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
Education
High School Diploma -
Marathon Highschool
Marathon, FL06.2017
Skills
- Clerical Support
- Data Entry
- Quality Assurance
- Office Administration
- Report Writing
- Information Security
- Workflow Optimization
- Filing
- Calendar Management
- Bookkeeping
- Spreadsheet Management
- Invoice Processing
- Deadline-Oriented
- Project Planning
- Computer Skills
- Filing and Data Archiving
- Professional and Mature
- Account Management
- Business Correspondence
- Administrative Support
- Documentation and Recordkeeping
- Meticulous Attention to Detail
- Strategic Planning
- Event Coordination
- Reading Comprehension
- Dedicated Team Player
- Customer Relations
Timeline
Administrative Assistant
Laguna Clay Co
11.2022 - Current
Manager
Faro Blanco Resort & Yacht Club
01.2017 - 09.2022
Receptionist Supervisor
Marathon Spa
03.2014 - 12.2016
High School Diploma -
Marathon Highschool
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