Kyla Bethea
Stafford,VA
Summary
Experienced insurance professional with 7-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Examiner
Liberty Mutual
Stafford, VA
09.2022 - Current
- Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
- Assessed accuracy of claim payments by comparing submitted bills to benefit allowance guidelines.
- Developed a detailed understanding of the company's policies and procedures related to claim processing and payment determination.
- Managed workloads efficiently by prioritizing tasks based on urgency or importance.
- Paid and processed claims within designated authority level.
Account Manager
State Farm
Stafford, VA
05.2021 - 08.2022
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Conducted market research to identify potential customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
Arbitration Adjuster
GEICO, Government Employees Insurance
Fredericksburg, VA
01.2019 - 05.2021
- Negotiated settlements with claimants, attorneys and other parties.
- Drafted correspondence related to claim investigations and settlements.
- Evaluated subrogation opportunities to identify recoverable funds.
- Researched relevant case law to support coverage decisions.
- Negotiated and settled claims according to information presented through reports, research and data verification.
Claims Adjuster
GEICO, Government Employees Insurance
Fredericksburg, VA
03.2018 - 01.2019
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
Inside Sales Representative
GEICO, Government Employees Insurance
Fredericksburg, VA
04.2017 - 03.2018
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Cross-sold additional products or services based on customer needs.
- Analyzed market trends to develop competitive pricing strategies for new products and services.
- Took inbound calls on headset, promoting products and services to secure new accounts.
Education
Some College (No Degree) - Business Administration And Management
Germanna Community College
Locust Dale, VASkills
- Investigative skills
- Claims Processing
- Insurance knowledge
- Data Verification
- Verbal Communication
- Policy Interpretation
Certification
- FL Adjuster License
- Currently Enrolled with the institutes working on my CPCU-Target completion Date May 2025
Timeline
Claims Examiner
Liberty Mutual
09.2022 - Current
Account Manager
State Farm
05.2021 - 08.2022
Arbitration Adjuster
GEICO, Government Employees Insurance
01.2019 - 05.2021
Claims Adjuster
GEICO, Government Employees Insurance
03.2018 - 01.2019
Inside Sales Representative
GEICO, Government Employees Insurance
04.2017 - 03.2018
Some College (No Degree) - Business Administration And Management
Germanna Community College
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