Kyla Bethea
Fargo,ND
Summary
Worked in the Food Industry as well as Retail for the last 9 years. I’ve been in many roles, from front line cashier all the way to Assistant Manager in stores to help drive sales, motivate associates to do more, and maintain customer relationships.
Overview
7
7
years of professional experience
Work History
Apparel Coach
Walmart
07.2017 - Current
- My job is to manage associates and projects throughout the store as well as provide customers with a satisfactory experience if not exemplary
- I am above all Apparel specifically, but have a whole store mentality to drive business and sales.
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
Flooring Sales Specialist
Lowes Home Improvment
09.2023 - 01.2024
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Implemented comprehensive employee training programs that improved staff knowledge of products, sales techniques, and customer service skills which resulted in higher overall performance levels.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Assisted customers with selecting appropriate floor types and styles.
- Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Collaborated with installation teams to ensure timely completion of projects and high-quality results.
- Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
- Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
- Negotiated contracts with suppliers for better pricing deals that allowed us to offer more competitive prices without sacrificing profit margins.
Education
Skills
- Freight Experience
- Sales
- Cashiering
- Technical Support
- Computer Operation
- Merchandising
- Cash Handling
- Troubleshooting
- Microsoft Windows
- Microsoft Powerpoint
- Help Desk
- Operating Systems
- Active Directory
- Desktop Support
- Network Support
- Communication skills
- Phone etiquette
- Stocking
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team Development
- Team motivation
- Interpersonal Relationships
- Motivational leadership style
- Team Bonding
- Verbal and written communication
- Communication abilities
- Safety awareness
- Collaborative Approach
- Ethics and integrity
Timeline
Flooring Sales Specialist
Lowes Home Improvment
09.2023 - 01.2024
Apparel Coach
Walmart
07.2017 - Current
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