Kyla Branch
Port Saint Lucie,FL
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Hamton Inn Suites
01.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled 30 incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Trained new staff members in customer service techniques and hotel operations.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Checked guests in out of hotel, made reservations, and processed payments.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
Gallery Host
Hyatt Place
08.2017 - 03.2023
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Worked well in a team setting, providing support and guidance.
- Resolved 100 of customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Oversaw food preparation and monitored safety protocols.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Prepared dishes for various dietary needs, demonstrating flexibility and skill in accommodating diverse guest preferences while maintaining taste and presentation standards.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
Education
High School Diploma -
Wellington High School
Wellington, FL05-2015
Skills
- Customer Service
- Problem-solving abilities
- Follow-up skills
- Team Development
- Staff Training
- Inventory Management
- Multitasking and Organization
- Food Preparation
- Problem-Solving
- Guest Services
Timeline
Front Desk Agent
Hamton Inn Suites
01.2025 - Current
Gallery Host
Hyatt Place
08.2017 - 03.2023
High School Diploma -
Wellington High School
Similar Profiles
Afsal AliyarukunjuAfsal Aliyarukunju
Housekeeping Supervisor at Hilton Toronto/Markham Suites Conference CentreHousekeeping Supervisor at Hilton Toronto/Markham Suites Conference Centre
Elmira SliepyninElmira Sliepynin
Housekeeping Team Leader at Hamton Inn and Suites by HiltonHousekeeping Team Leader at Hamton Inn and Suites by Hilton
Destiny LomaxDestiny Lomax
Hotel Front Desk Supervisor at Hamton SuitesHotel Front Desk Supervisor at Hamton Suites