Kyla Brantley
Bethlehem,PA
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
9
9
years of professional experience
Work History
Remote Referral Support Oxygen Specialist
AdaptHealth
Bethlehem, PA
04.2021 - 09.2024
- Managed oxygen therapy referrals for patients with respiratory conditions, resulting in timely delivery and set up, ensuring prompt patient care and satisfaction.
- Assisted patients with their concerns, leading to a decrease in patient complaints, and improved overall patient experience.
- Facilitated a 95% reduction in prescription errors through collaborative efforts with healthcare providers, ensuring timely and accurate oxygen therapy referrals, enhancing patient safety, and treatment effectiveness.
- Provided oxygen education to referral sources, resulting in increased referrals and improved patient outcomes.
- Organized and maintained account records, ensuring accurate and up-to-date information for seamless referral support.
- Improved efficiency and accuracy in patient care coordination.
Server
Olive Garden
Whitehall Township, PA
11.2018 - 03.2020
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Business Development Center (BDC) Representative/Receptionist
Rothrock Motor Sales
Allentown, PA
02.2016 - 06.2018
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Scheduled follow-up appointments for customers when necessary.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Participated in team meetings to discuss best practices for BDC operations.
- Monitored call center metrics such as call volume, abandonment rate, average handle time.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Monitored and responded to internet sales leads from company website and third party sites.
- Disclosed terms of sales with customers and reviewed sales with management.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Education
High school diploma -
Liberty High School
Bethlehem, PASkills
- Communication
- Computer Skills
- Customer Service
- Documentation Management
- Customer Relations
- Medical Record Management
- Micros POS
- Oxygen Therapy Management
- Patient Education and Support
- Referral Coordination
- Sales
- Upselling
Timeline
Remote Referral Support Oxygen Specialist
AdaptHealth
04.2021 - 09.2024
Server
Olive Garden
11.2018 - 03.2020
Business Development Center (BDC) Representative/Receptionist
Rothrock Motor Sales
02.2016 - 06.2018
High school diploma -
Liberty High School
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