Kyla Bridges
Warner Robins,GA
Summary
Shift Leader with a proven track record at Dunkin' Donuts, excelling in team leadership and problem-solving. Demonstrated success in enhancing customer satisfaction and streamlining operations, with expertise in cash handling and conflict resolution. Skilled in maintaining high safety standards and efficient inventory management, contributing to improved service delivery and workplace harmony.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin' Donuts
Warner Robins, GA
06.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
Education
Certificate - Medical Front Office Assistant
Central Georgia Technical College
Warner Robins, GAAssociate Degree In Nursing - Nursing
Georgia Military College
Milledgeville, GA05.2020
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
Certification
Certification in Medical Front Office Assistant
Timeline
Shift Leader
Dunkin' Donuts
06.2020 - Current
Certificate - Medical Front Office Assistant
Central Georgia Technical College
Associate Degree In Nursing - Nursing
Georgia Military College