Kyla Brown
Community Life Assistant
Fort Worth,TX
Summary
Caring and skilled Activity Assistant passionate about positively impacting programs and helping participants by providing expert support. Familiar with Community Life Activities and always looking for ways to improve operations and personalize assistance.
Well-organized and resourceful with detail-oriented and conscientious approach. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Creating extraordinary and innovative communities where people thrive. With the principles of Celebrating often, Living well, Viewing each day through the lens of possibility, and take a stand and do the right things. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Community Life Assistant
Watermark Retirement Community
Fort Worth, TX
07.2019 - Current
- Recognized importance of modeling valued behaviors to co-workers, individuals receiving services and community at large.
- Trained and assisted individuals with routine housekeeping tasks, meal preparation, dressing and personal hygiene.
- Completed necessary documentation to maintain compliance with state and federal regulations.
- Encouraged growth and recognized autonomy of individuals receiving services.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Oversaw day-to-day activities of residents in the Watermark facility.
- Worked with clients to improve life choices and maximize benefits of programs.
- Maintained excellent attendance record, consistently arriving to work on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Receptionist
Watermark Retirement
Fort Worth, TX
03.2020 - 11.2022
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Received and routed business correspondence to correct departments and staff members.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Scheduled and confirmed appointments and meetings for senior management team.
Admissions Assistant
Watermark Retirement
Fort Worth, TX
04.2021 - 10.2021
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Developed and maintained business relationships with referring agencies to increase business opportunities.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Answered phones, called prospects and handled initial email contacts for applicants to the Watermark program.
- Successfully completed special projects to exceed goals of both Admissions department and overall organization.
- Performed research to collect and record industry data.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Server
Cheddar's Scratch Kitchen
Grand Prairie, TX
07.2019 - 12.2019
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Personal Caregiver
Brookdale Senior Living Facility
Fort Worth, TX
03.2019 - 11.2019
- Administered medication as directed by physician.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided basic grooming and hygiene assistance to patients.
- Assisted disabled clients to support independence and well-being.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Documented vitals, behaviors and medications in client medical records.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Cashier Team Lead
Six Flags Over Texas
Arlington, TX
06.2015 - 01.2016
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Trained team members on cash register operation and cash handling.
- Generated routine reports and professional correspondence.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Coppell High School
Coppell, TX 06.2017 - 06.2017
Associate of Arts - Business Administration And Management
Tyler Junior College
Tyler, TX 08.2017 - 09.2019
Skills
Data Entry
Attention to Detail
Flexible and Adaptable
Collaboration
Dependable and Responsible
Customer Service
Organization and Time Management
Conflict Resolution
Excellent Communication
First Aid/CPR
Written Communication
Decision Making
Interpersonal Communication
Data Management
Good Telephone Etiquette
Customer assistance
Inventory management
Written and verbal communication
Customer/Client relations
Professional demeanor
Strategic planning
Multi-line Telephone Systems
Scheduling
Bookkeeping
Sorting and labeling
Staff education and training
Key holder experience
People Friendly
Team Player
Multi- Tasker
Time Efficient
Professionalism
Elite Team Effort
Timeline
Admissions Assistant
Watermark Retirement
04.2021 - 10.2021
Receptionist
Watermark Retirement
03.2020 - 11.2022
Community Life Assistant
Watermark Retirement Community
07.2019 - Current
Server
Cheddar's Scratch Kitchen
07.2019 - 12.2019
Personal Caregiver
Brookdale Senior Living Facility
03.2019 - 11.2019
Associate of Arts - Business Administration And Management
Tyler Junior College
08.2017 - 09.2019
High School Diploma -
Coppell High School
06.2017 - 06.2017
Cashier Team Lead
Six Flags Over Texas
06.2015 - 01.2016