Kyla Browne-Andrews
Lynchburg,Virginia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Medical Appointment Scheduler
Women's Health Of Central Virginia
10.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
- Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Answer calls, as well as welcoming and assisting patients and visitors.
- Schedule and confirm appointments, tests, treatments, and other procedures.
- Obtain and update patients’ personal and health information.
- Create and maintain electronic health records.
- Prepare patients’ files for consultation and evaluation.
- Manage inquiries and relay messages about scheduling, referrals, and prescription refills.
- Verify medical insurance information, as well as mediate between patients and medical insurers.
- Collect co-payments from patients and following up on medical insurance claims.
- Enter payment information into an electronic billing system.
- Maintain an office supply inventory and replenish stock in a timely manner.
- Maintain a knowledge of basic medical terminology and inventory management.
- Maintain excellent organizational and communication skills.
Certified Rhythm Analysis Technologist
Biotelemetry Philips Inc.
08.2018 - 10.2023
- Help physicians in diagnosing and treating cardiac and peripheral vascular disorders
- Obtained readings by operating machinery according to physicians' prescribed testing orders or established facility protocols
- Protected patients throughout tests by monitoring safety and notifying physicians of notable changes
- Efficiently provided ECG analysis with accurate interpretation of cardiac rhythms and dysrhythmias, for a large population of patients
- Identified and responded appropriately to potentially life-threatening rhythm changes
- Interacted professionally with patients, management, co-workers, sales representatives, physicians, and any other clinical personnel, treating all with respect and professionalism
- Notifies appropriate inpatient staff, in real time, of changes in patient condition or behavior, accidents, incidents, or any other observed events of concern.
Front Desk Agent & Night Auditor
Sheraton Virginia Beach Oceanfront
09.2017 - 08.2018
- Greet guests in a friendly manner and follow check in procedures
- Tracks room revenue, occupancy percentages, and other front office operating statistics
- Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day
- Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier
- Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Closed out records daily, transitioning business to fresh tracking for new business days and resolving discrepancies.
Reservation Coordinator
Aveda Concept Salon & Spa Best Body Co
06.2015 - 09.2017
- Maintain visitor register
- Answer and address incoming phone calls in a timely and polite manner
- Clearly determine the purpose of the call handle inquiries and provide correct information
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Input check-in and checkout into customer reservation system
- Educated customers about facility amenities and available guests services by patiently answering questions
- Fielded telephone, email and web-chat inquiries for Aveda reservations and continuing educational classes for employees
- Helped business fulfill every confirmed reservation by creating detailed and accurate entries.
Education
Certified Rhythm Analysis Technologist- 00114516 -
Tidewater Medical Training
Virginia Beach, VirginiaCompleted College Level Coursework in Nursing -
Old Dominion University
Norfolk, Virginia2015
High School Diploma -
E.C. Glass High School
Lynchburg, VA2012
Skills
- Telephone Etiquette
- Professionalism
- Patient Relations
- File Preparation
- Appointment Coordination
- HIPAA Compliance
- Call Management
- Product Knowledge
- Policy Adherence
- Call Center Experience
- Insurance Verification
- Quality assurance
- Software proficiency
References
References available upon request.
Timeline
Medical Appointment Scheduler
Women's Health Of Central Virginia
10.2023 - Current
Certified Rhythm Analysis Technologist
Biotelemetry Philips Inc.
08.2018 - 10.2023
Front Desk Agent & Night Auditor
Sheraton Virginia Beach Oceanfront
09.2017 - 08.2018
Reservation Coordinator
Aveda Concept Salon & Spa Best Body Co
06.2015 - 09.2017
Certified Rhythm Analysis Technologist- 00114516 -
Tidewater Medical Training
Completed College Level Coursework in Nursing -
Old Dominion University
High School Diploma -
E.C. Glass High School
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