Kyla Burns
Hilton,NY
Summary
Proven leader and adept lease administrator, I excelled at Morgan Properties by enhancing operational efficiency and elevating customer service standards. Leveraging exceptional customer service and fair housing policy expertise, I significantly improved tenant satisfaction. My strategic approach to department management at McDonald's led to notable performance improvements, showcasing my ability to drive success through both hard and soft skills.
Overview
6
6
years of professional experience
Work History
Leasing Assistant
Morgan Properties
Henrietta, New York
05.2022 - 10.2024
- Assisted with the preparation and execution of lease documents for new tenants.
- Maintained accurate records of tenant contracts, leases, and payments.
- Organized and updated tenant files on a regular basis.
- Conducted market research to identify competitive rental rates in the area.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Inspected vacant units prior to move-in to ensure they are ready for occupancy.
Department Head Manager
McDonald's
Hilton, New York
09.2018 - 05.2022
- Developed departmental policies and procedures to improve operational efficiency.
- Conducted regular meetings with staff to discuss performance objectives and strategies for improvement.
- Monitored and evaluated departmental performance metrics to assess progress against goals.
- Resolved employee issues in a timely manner while ensuring compliance with labor laws.
- Assessed staffing needs throughout the organization and oversaw the recruitment process.
- Implemented changes based on customer feedback or market research findings.
- Assigned tasks and directed work per company policies.
Education
High School Diploma -
Jefferson High School
Shenandoah Junction, WV05-2018
Skills
- Lease administration
- Fair housing policies
- Telephone and email etiquette
- Sales experience
- Property inspections
- Exceptional customer service
- Customer service management
Accomplishments
- Leasing Agent of The Year 2023
- Manager of The Year 2020
Timeline
Leasing Assistant
Morgan Properties
05.2022 - 10.2024
Department Head Manager
McDonald's
09.2018 - 05.2022
High School Diploma -
Jefferson High School
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