Kyla Carvalho
Haiku,HI
Summary
Hardworking and reliable employee offering enthusiastic customer service and time management abilities. Eager to apply adaptability, organization and strong work ethic skills to thrive in team-based or individually motivated settings. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Kahului, HI
02.2023 - Current
- Maintain calm demeanor during high-volume periods and special events.
- Manage morning rush of customers daily with efficient, levelheaded customer service.
- Memorize recipes for specialty coffee beverages and seasonal offerings.
- Work POS system accurately.
- Address and resolve customer concerns to maintain brand loyalty.
Retail Sales Associate
Mahina
Paia, HI
01.2022 - 01.2023
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greet guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Managed cash register operations using POS system and processed sales and returns.
- Displayed new merchandise on shelves and racks in appealing arrangements.
Physical Therapist Assistant
Eric Rohozinski
Wailuku, HI
10.2020 - 12.2023
- Answer patient questions and concerns promptly through email, phone, and in person.
- Observe patients during treatments to compile and evaluate data on responses and progress, providing results to physical therapists.
- Monitor supply inventory and report on ordering needs.
Education
Associate of Arts - Business Administration
University of Hawaii At Maui College
Kahului, HISkills
- Team Collaboration/Building
- Patient/Customer Communication
- Efficient Decision Making
- Problem Solving
- Ordering and Stocking Supplies
- Product and Service Knowledge
- Managing Multiple Schedules
- Prioritizing Time Sensitive Tasks
Timeline
Barista
Starbucks
02.2023 - Current
Retail Sales Associate
Mahina
01.2022 - 01.2023
Physical Therapist Assistant
Eric Rohozinski
10.2020 - 12.2023
Associate of Arts - Business Administration
University of Hawaii At Maui College
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