Kyla Catubig
West Sacramento,CA
Summary
Dedicated and efficient professional with experience in administrative support, customer service, and data management. Proven ability to handle multiple tasks, maintain accuracy, and deliver excellent service in dynamic and collaborative work environments. Seeking to contribute to a dynamic team and enhance operational efficiency in a professional setting.
Overview
7
7
years of professional experience
Work History
Administrative Support Student Assistant
California Department of Public Health
04.2022 - Current
- Assists with FDB (Food & Drug Branch) cashiering team by monitoring, processing, and reviewing the billing and payment records from licensing applications for twelve licensing programs.
- Handles daily deposits and petty cash in regard to licensing and fees for FDB programs to the CDPH Accounting Office
- Update and maintain accounts receivable data in the branch database, ensuring records are accurate and up to date.
- Serve as one of the main telephone receptionists, handling a multi-line phone system to assist the public.
- Route telephone and email inquiries to appropriate staff, transferring calls to the appropriate programs, counties, and or other departments.
- Experienced in utilizing office technology and equipment to support daily operations: including document scanning, printing, and filing.
- Collaborate with program analysts to get in contact with firms about licensing penalties.
- Collaborate with team members to streamline workflows and improve customer service.
- Assisted in coordinating and setting up work events and team celebrations to enhance employee engagement and morale.
Ecart Clerk
Raley's / Bel Air / Nob Hill
02.2021 - 03.2022
- Deliver exceptional customer support with a positive and approachable demeanor, ensuring a high-quality experience.
- Review, verify, and process customer orders accurately and efficiently to maintain service standards.
- Develop alternative solutions to address customer concerns
- Assisted co-workers in restocking and conducting inventory of store.
Shift Leader/Waitress
Firehouse Crawfish
03.2019 - 02.2021
- Maintain efficiency in high-pressure environments.
- Process transactions accurately.
- Collaborate with team members.
- Provide exceptional customer service.
Crew Member/Cashier
Wendy's
12.2017 - 03.2019
- Adapt to dynamic demands.
- Efficient multitasking in high-volume environments.
- Adherence to health and safety standards.
- POS System and cash handling.
- Food preparation and quality control.
Education
Health Services, Psychology
Sacramento City College
Sacramento, CA12-2025
High School -
Sheldon High School
Elk Grove, CA05.2019
Skills
- Customer service
- Communicative
- Document processing
- Administrative support
- Record keeping
- File coordination
- Data gathering
- Mail handling
Timeline
Administrative Support Student Assistant
California Department of Public Health
04.2022 - Current
Ecart Clerk
Raley's / Bel Air / Nob Hill
02.2021 - 03.2022
Shift Leader/Waitress
Firehouse Crawfish
03.2019 - 02.2021
Crew Member/Cashier
Wendy's
12.2017 - 03.2019
Health Services, Psychology
Sacramento City College
High School -
Sheldon High School
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