Kyla Charleston
Indianapolis,IN
Summary
Seeking an opportunity within the medical field where I can fully utilize my medical assisting education and hands-on training to become an asset to any medical facility.
Experienced with improving operational quality through systematic approaches and analytical methods. Utilizes comprehensive quality management techniques to streamline processes and ensure compliance. Strong understanding of industry standards and best practices in continuous improvement.
Overview
8
8
years of professional experience
Education
Diploma - Medical Assisting Program
Fortis College
Indianapolis, IN04.2015
Work History
Quality Improvement Coordinator
RepuCare
07.2025 - Current
- Led quality improvement initiatives to enhance patient care processes and outcomes.
- Facilitated cross-departmental collaboration to identify and resolve operational inefficiencies.
- Investigate the state reported incidents including background, causative factors, follow up and reporting to state.
- Inter departmental coordination to investigate the reported incidents to find out the root causes and resolutions.
- Implement quality improvement programs for all lines of business including annual program description, work plan, and annual evaluation.
- Perform various activities and moderately complex administrative/ operational and customer support assignments.
- Monitors quality investigations and compliance processes.
- Manages quality management systems, department SharePoint and department reporting.
- Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Office Manager / Scheduler
Kare for You Home Care
02.2018 - 05.2025
- Coordinated daily office operations, scheduling, and administrative duties for home care staff.
- Ensured compliance with healthcare regulations and internal policies.
- Managed client appointments and maintained accurate records.
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated communication between caregivers and clients, enhancing service delivery and satisfaction.
- Managed payroll processing and employee records, maintaining accuracy and compliance with regulations.
- Developed training programs for new staff, improving onboarding efficiency and team integration.
- Led initiatives to optimize workflow, resulting in improved office productivity and reduced turnaround times.
- Conducted performance evaluations, providing constructive feedback to enhance team performance and morale.
Member / Provider Specialist
Repucare / MHS
02.2023 - 03.2024
- Supported providers and members with inquiries, authorizations, and benefit coordination.
- Assisted in process improvements and quality assurance for healthcare services.
- Coordinated provider enrollment processes, ensuring compliance with regulation standards.
- Developed training materials to enhance staff understanding of provider policies and procedures.
- Claims processing and provided claim data
HEDIS Project
Repucare / MHS
01.2022 - 02.2023
- Conducted data collection and analysis for HEDIS measures.
- Collaborated with clinical teams to ensure accurate reporting and compliance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Patient Access Specialist
Ascension St. Vincent Hospital
11.2020 - 02.2022
- Registered patients, obtained insurance authorizations, and verified benefits.
- Provided compassionate service to patients and families.
Skills
- Obtain vital signs, administer injections, perform urinalysis and drug screens
- Write prescriptions under supervision; assist with minor procedures and strep testing
- Body Mass Index (BMI) calculations; EKGs; venipuncture; AccuChecks
- Patient check-in, appointment scheduling, answering multi-line phone systems
- Greet and room patients; autoclave sterilization; set up for exams (pap smears, eye exams)
- Creation and management of patient charts; familiarity with EMR systems
- Knowledge of OSHA & HIPAA compliance, ICD-10 & CPT coding, super billing
- Quality improvement program implementation and compliance monitoring
- Administrative support, reporting, SharePoint management, and interdepartmental coordination
- Strong organizational and leadership abilities; dependable, punctual, and adaptable
Medical Assisting Externships
- Dr. Bertram Graves – Cardiology, Indianapolis, IN (March 2014)
- International Family Medicine & Urgent Care, Indianapolis, IN (April 2014)
Timeline
Quality Improvement Coordinator
RepuCare
07.2025 - Current
Member / Provider Specialist
Repucare / MHS
02.2023 - 03.2024
HEDIS Project
Repucare / MHS
01.2022 - 02.2023
Patient Access Specialist
Ascension St. Vincent Hospital
11.2020 - 02.2022
Office Manager / Scheduler
Kare for You Home Care
02.2018 - 05.2025
Diploma - Medical Assisting Program
Fortis College