Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyla Cherrington

Phoenix,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Lead Bookseller

Barnes & Noble
Phoenix, AZ
11.2021 - Current
  • Greeted customers and provided assistance to patrons in locating desired books.
  • Trained new booksellers on product knowledge, customer service techniques, and store procedures.
  • Provided excellent customer service while helping customers find the right books for their needs.
  • Organized shelves and displays to ensure an attractive presentation of titles.
  • Restocked shelves with new inventory as it arrived in the store.
  • Processed sales transactions using a cash register or POS system.
  • Answered phone calls regarding orders, inquiries about products, and other customer concerns.
  • Conducted regular inventories to monitor stock levels and identify any discrepancies.
  • Assisted with special events such as author signings and book club meetings.
  • Managed online orders by packaging items for shipment or pickup in-store.
  • Created marketing materials such as window displays, signs, and flyers to promote upcoming releases or special promotions.
  • Maintained up-to-date knowledge of current bestsellers, industry trends, and new releases in order to provide informed recommendations to customers.
  • Resolved customer complaints in a timely fashion to ensure satisfaction and loyalty.
  • Collaborated with staff members from other departments on cross-promotional initiatives.
  • Performed daily opening and closing duties such as counting money in the cash drawer and preparing bank deposits.
  • Adhered to company policies related to safety, security, loss prevention, returns and exchanges.
  • Monitored store activity by conducting a walkthrough throughout shift hours.
  • Listened to customer interests and needs and matched with suitable books and related products.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Matched customers to books or other products to meet needs.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Maintained knowledge of current and bestselling books and upcoming publications to fulfill customer requests.
  • Contributed to social media content to engage with customers.
  • Moved within store to access various departments, areas and other products.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Shared knowledge about books with customers to influence purchases.
  • Supervised cash drawer balances and deposits of store receipts.

Server

Ajo Als Mexican Cafe
Glendale, AZ
10.2020 - 08.2021
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Set up tables in between patrons to reduce wait times.

Valle Luna

Host/To-Go/Expo
Phoenix, AZ
04.2016 - 07.2020
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Processed payments from customers using a POS system.
  • Managed incoming calls during busy shifts.
  • Assisted servers in setting up tables for guests.
  • Organized food orders and ensured accuracy of items served to customers.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.
  • Provided assistance with clearing plates from tables after meals were completed.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Assisted servers to optimize guest dining experience.

Load Share Coordinator

U-Haul International
Phoenix, AZ
08.2015 - 07.2020
  • Analyzed data to identify trends in customer behavior and preferences.
  • Developed strategies to improve operational procedures and reduce costs.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Collaborated with vendors to arrange contracts for services or products needed by the organization.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Maintained records of customer needs and preferences.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

North Canyon High School
Phoenix, AZ
04-2019

Bachelor of Arts - Film Studies

Grand Canyon University
Phoenix, AZ

Skills

  • Visual displays
  • Literary knowledge
  • Product Recommendations
  • Merchandise displays
  • Guest Engagement
  • Safe Food Handling
  • Food Running
  • Supply Restocking
  • Strong Work Ethic
  • Menu knowledge
  • Order Accuracy

Timeline

Lead Bookseller

Barnes & Noble
11.2021 - Current

Server

Ajo Als Mexican Cafe
10.2020 - 08.2021

Valle Luna

Host/To-Go/Expo
04.2016 - 07.2020

Load Share Coordinator

U-Haul International
08.2015 - 07.2020

High School Diploma -

North Canyon High School

Bachelor of Arts - Film Studies

Grand Canyon University

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Kyla Cherrington