Kyla Cloud
Canyon,Tx
Summary
Energetic and driven scheduler dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement.
Overview
13
13
years of professional experience
Work History
NEW PATIENT COORDINATOR SR.
Texas Oncology
Amarillo, TX
05.2022 - Current
- Answers incoming calls and asks appropriate questions to assess patients’ needs.
- Responds promptly to telephone inquiries from potential new patients regarding services offered.
- Proactively follows-up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers.
- Obtains and verifies patients’ demographics, insurance, eligibility, and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit.
- Enters patient information into computer systems.
- Schedules new patient appointments and In-House Referrals with appropriate provider.
- Provides patients with appointment details such as time, location, directions, and instructions to patients. May mail or email patient appropriate medical forms for completion prior to first visit.
- Records call statistics in New Patient Log (Leading Reach).
- Maintains and updates physician schedules ensuring that patients are scheduled properly.
- Works in conjunction with the triage/primary nurses to accommodate scheduling requests.
- Collaborated closely with clinical staff members to ensure that all necessary documents were obtained prior to treatment being rendered.
- Serve as a liaison between physicians, nurses, technicians and other medical personnel when coordinating appointments for specialty treatments.
- Develops relationships with referring physicians and other health care providers to ensure the efficient flow of patient referrals.
- Trains New Patient Coordinators on policies and procedures.
- Double checks co-workers work and provides procedure guidance.
- May research, resolve, or provide direction to co-workers escalated issues.
- Proactively identifies processes and procedures gaps and develops tools to improve efficiencies.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Ensured that all documentation related to patient registration was completed accurately and in compliance with HIPAA regulations.
- Uphold the culture compact, policies, and principles of Texas Oncology.
- Serves as member of Amarillo EOS Committee.
PATIENT SERVICE COORDINATOR SR.
Texas Oncology
Amarillo, TX
11.2016 - 05.2022
- Greets and welcomes patients and guests upon arrival.
- Check-in patients in respectful and timely manner.
- Collects copay/deductible amounts at time of service.
- Confirms and updates patient demographic information.
- Collects insurance information and scans insurance cards.
- Provides patients with appropriate paperwork and information.
- Excellent customer service and communication skills.
- Answer and transfer phone calls to appropriate area in a professional manner
- Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
- Communicates thoroughly with both staff and patients.
- Schedule patients for upcoming or missed appointments.
- Check and balance copay/deductible collections on copay log at end of day and turn in to manager for deposit.
- Ensure that lobby is cleaned and organized at end of day.
- Customer Service mentor for front desk staff.
FRONT DESK RECEPTIONIST
Amarillo Urology Associates, LLC
Amarillo, TX
01.2016 - 11.2016
- Greets and welcomes patients and guests upon arrival.
- Collects copay/deductible amounts at time of service.
- Confirms and updates patient demographic information.
- Collects insurance information and scans insurance cards.
- Check-in patients in respectful and timely manner.
- Excellent customer service and communication skills.
- Communicates thoroughly with both staff and patients.
- Provides patients with appropriate paperwork and information.
- Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records
- Answer and transfer phone calls to appropriate area in a professional manner.
- Check and balance copay/deductible collections on copay log at end of day and turn in to manager for deposit.
- Ensure that lobby has been cleaned and organized at end of business day.
SALES ASSOCIATE
Motherhood Maternity
Amarillo, TX
06.2016 - 2019
- Greets and welcomes customers as they enter
- Informs and directs customers to sales or items of interest
- Assists customers throughout buying process
- Give customer information on products and how they work, fit, and their quality
- Display outstanding customer service
- Work to achieve independent and store goal of sales
- Maintain clean and organized store
- Operating cash register
- Entering clientele information into system
- Managing financial transactions
- Balancing drawers at end of shift. Fill out appropriate paperwork for deposit.
- Ensure that store is clean, organized and merchandise is neat and in correct location.
SALES ASSOCIATE
Versona
Amarillo, TX
09.2015 - 04.2016
- Greets and welcomes customers as they enter
- Informs and directs customers to sales or items of interest
- Assists customers throughout buying process
- Give customer information on products and how they work, fit, and their quality
- Display outstanding customer service
- Work to achieve independent and store goal of sales
- Maintain clean and organized store
- Operating cash register
- Managing financial transactions
- Balancing drawers at end of shift. Fill out appropriate paperwork for deposit.
- Ensure that store is clean, organized and merchandise is neat and in correct location.
RECEPTIONIST
Barrett & Crofoot East Feedyard
Hereford, TX
04.2015 - 09.2015
- Answered phones (5 lines) and directed calls to appropriate personnel
- Operated scale and weighed trucks hauling cattle, hay, and other material
- Greeted staff/visitors and directed them to appropriate location
- Monthly inventory management of office supplies
- Calculated daily weigh tickets and organized spread sheets and filing of tickets.
Head Waitress/Bar Manager
Hereford Country Club
Hereford, TX
07.2011 - 09.2015
- Provide excellent wait service to ensure customer satisfaction.
- Taking food and drink orders and delivering to customers.
- Communicating and supporting other servers and kitchen staff regarding orders.
- Cleaning and restocking kitchen, wait stations, and bar.
- Create and adjust weekly schedule for wait staff.
- Oversee daily operations of the bar, staff, and customer service.
- Obtained and filled customer drink orders from wait staff.
- Monthly inventory management.
- Followed TABC codes, rules, and regulations.
- TABC certified.
Education
A.S. PSYCHOLOGY -
AMARILLO COLLEGE
05.2021
HIGH SCHOOL DIPLOMA -
HEREFORD HIGH SCHOOL
05.2012
Skills
- Excellent customer service and interpersonal communication skills
- Adaptability and willingness to implement change
- Retention and application of new information and concepts
- Ability to handle stressful situations with tact
- Offers new and fresh ideas to help improve the company overall
- Excellent skills in Microsoft Office
- Works with a sense of urgency while accurately completing tasks
- Strong work ethic
- Team-oriented while maintaining a positive outlook and attitude
- Ability to multitask in a fast-paced environment
- Background in medical terminology and over 7 years of medical office experience
- HIPAA training and compliance
References
Danielle Parsons
Special Education Teacher
Bluebonnet Elementary School
806-344-7488
Kendra Mclaughlin
Store Manager
Torrid
806-681-8951
Heather Soltero
Speech Teacher
Tascosa High School
806-420-0220
Maria Murguia
Office Manager
Texas Oncology
806-290-0699
Beverly Paetzold
Revenue Cycle Specialist Supervisor
Texas Oncology
806-679-5043
Timeline
NEW PATIENT COORDINATOR SR.
Texas Oncology
05.2022 - Current
PATIENT SERVICE COORDINATOR SR.
Texas Oncology
11.2016 - 05.2022
SALES ASSOCIATE
Motherhood Maternity
06.2016 - 2019
FRONT DESK RECEPTIONIST
Amarillo Urology Associates, LLC
01.2016 - 11.2016
SALES ASSOCIATE
Versona
09.2015 - 04.2016
RECEPTIONIST
Barrett & Crofoot East Feedyard
04.2015 - 09.2015
Head Waitress/Bar Manager
Hereford Country Club
07.2011 - 09.2015
A.S. PSYCHOLOGY -
AMARILLO COLLEGE
HIGH SCHOOL DIPLOMA -
HEREFORD HIGH SCHOOL
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