Kyla Conner
Chicago,IL
Summary
Compassionate healthcare professional with hands-on training in phlebotomy, EKG, and patient care, complemented by six years of customer service experience. Strong interpersonal skills and clear communication enhance patient interactions. Committed to patient safety and quality care in fast-paced environments, eager to leverage clinical training and technical skills for continuous growth in the healthcare field.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Custodian
Aramark
Chicago, IL
05.2022 - 06.2024
- Ensured clean, safe, and sanitary environments by adhering to cleaning and infection-control procedures.
- Sanitized restrooms using industry-standard cleaning products. and common areas using Aramark sanitation standards.
- Swept, mopped, and vacuumed floors across assigned facility spaces.
- Emptied trash and recycling containers following Aramark waste procedures.
- Engaged professionally with staff and visitors, addressing routine service needs promptly.
Security Guard
Mount Sinai Hospital
Chicago, IL
05.2020 - 12.2021
- Maintained safety in hospital environment, assisting patients, visitors, and staff with professionalism and discretion.
- Patrolled Mount Sinai Hospital corridors, stairwells, and parking areas for safety concerns.
- Monitored hospital entrances, screening visitors and staff for access compliance.
- Executed site procedures, addressing safety concerns and managing emergencies effectively.
- Responded to alarms, disturbances, and emergency calls across patient care areas.
Environmental Service Aide
Westlake Hospital
Melrose Park, IL
12.2015 - 01.2017
- Executed cleaning tasks to maintain hygiene standards in patient areas. and maintained patient-care areas in accordance with hospital sanitation and safety procedures.
- Replenished supplies and managed waste to ensure a clean and safe care environment.
- Cleaned Westlake Hospital patient rooms, bathrooms, and common areas
- Disinfected surfaces using hospital-grade cleaning supplies and safety procedures
- Removed waste from care areas to maintain a clean and safe environment., linens, and medical trash from patient care areas
Customer Service Supervisor
Toys R Us
Chicago, IL
10.2013 - 11.2015
- Led customer service team at Toys R Us front counter to ensure efficient operations.
- Resolved customer complaints with calm, professional communication.
- Trained associates on guest service standards and store policies.
- Addressed customer concerns to enhance satisfaction and supported daily operations.
Intern
Southeast Asian Center
07.2013 - 09.2013
- Coordinated event logistics, supplies, and volunteer schedules.
- Supported Southeast Asian Center outreach and community engagement activities.
- Prepared correspondence, flyers, and program materials.
- Entered data and organized documents to support daycare program administration.
Intern
Rehabilitation Center
06.2012 - 10.2012
- Managed phone inquiries and provided assistance to visitors, ensuring a welcoming environment.
- Supported Southeast Asian community center outreach and client intake activities.
- Coordinated event logistics for cultural programs and community workshops.
- Maintained confidential records, forms, and participant files.
Education
Continuing nursing education - Nursing
Malcolm X College
Chicago, IL10-2026
High School Diploma -
Truman Middle College High School
ChicagoHEALTHCARE TRAINING
- Phlebotomy Technician Training
- Completed 50+ successful venipunctures during internship training; experience includes venipuncture, capillary puncture, specimen collection, labeling, handling, and sharps safety.
- EKG Technician Training
- Hands-on training in 12-lead EKG acquisition, electrode and lead placement, patient preparation, and vital signs; earned 91% on the EKG exam.
- Trained to recognize common EKG artifacts and follow infection-control, PPE, and patient-privacy procedures.
- Patient Care Technician / Nursing Assistant Training: Coursework Completed
- PCT coursework completed; certification pending. CNA coursework completed; state exam and credential pending.
- Coursework includes vital signs, patient safety, infection control, activities of daily living, and basic patient care.
Certification
CPR / BLS Certification (2025)
Timeline
Custodian
Aramark
05.2022 - 06.2024
Security Guard
Mount Sinai Hospital
05.2020 - 12.2021
Environmental Service Aide
Westlake Hospital
12.2015 - 01.2017
Customer Service Supervisor
Toys R Us
10.2013 - 11.2015
Intern
Southeast Asian Center
07.2013 - 09.2013
Intern
Rehabilitation Center
06.2012 - 10.2012
Continuing nursing education - Nursing
Malcolm X College
High School Diploma -
Truman Middle College High School