Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Kyla Coody

Oglethorpe,GA

Summary

Versatile professional with a proven track record at Cedar Rock Farm and GEICO, enhancing customer satisfaction and streamlining processes. Skilled in data entry and customer service, demonstrating dependability and advanced communication abilities. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking with expertise in completing various clerical tasks and offering staff support.

Overview

9
years of professional experience

Work History

Cedar Rock Farm

Farm Hand
05.2015 - Current

Job overview

  • Coordinated with local markets to sell farm produce, expanding farm's reach and customer base.
  • Organized, documented, and prepared merchandise for various market's and "milk drops".
  • Processed transactions with customers and maintained documentation of products purchased.
  • General customer service: answered questions and concerns, scheduled pick-ups, greeted arriving customers.
  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Streamlined feeding processes, ensuring all animals received appropriate nutrition for optimal growth and health.

GEICO, Government Employees Insurance

Insurance Claims Adjuster
02.2018 - 05.2021

Job overview

  • Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
  • Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
  • Reduced claim processing time by efficiently investigating and evaluating insurance claims.
  • Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
  • Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
  • Coordinated prompt payments to clients after successful settlement negotiations were reached.
  • Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
  • Utilized advanced software tools to manage workload efficiently, prioritizing tasks based on urgency or complexity level.
  • Answered customer questions regarding deductibles.

Koinonia Farm

Administrative Assistant
09.2016 - 07.2017

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Liberty University
Lynchburg, VA

Master of Arts from Biblical Studies
05.2024

Georgia Gwinnett College
Lawrenceville, GA

Bachelor of Arts from History
05.2015

Skills

  • Dependable and Hardworking
  • Advanced oral and written communication skills
  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • File Organization
  • Critical Thinking
  • Documentation and Recordkeeping

Affiliations

  • Member of Daughters of the American Revolution
  • Youth leader at Shiloh Baptist Church, Americus
  • Volunteer at Across The Map Missions & Ministeries
  • Champion Club member at Liberty University

Timeline

Insurance Claims Adjuster

GEICO, Government Employees Insurance
02.2018 - 05.2021

Administrative Assistant

Koinonia Farm
09.2016 - 07.2017

Farm Hand

Cedar Rock Farm
05.2015 - Current

Liberty University

Master of Arts from Biblical Studies

Georgia Gwinnett College

Bachelor of Arts from History

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Kyla Coody