Kyla Cruz
Greeley,CO
Summary
Experienced Team Lead and Customer Service Professional, passionate about Customer Service and Dental Anatomy. Seeking an opportunity to contribute to a team that values hard work and integrity. Looking to build a long term relationship with staff members and bring my team lead and customer service skills to a high performing team.
Overview
5
5
years of professional experience
Work History
Team Lead
JBS Beef Plant
Greeley, CO
07.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Rotated through series of different stations based on team needs.
- Operated forklifts and overhead cranes to move supplies and finished products.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained positive working relationship with fellow staff and management.
Fast Food Worker
Culver's Restaurant
Greeley, CO
10.2019 - 06.2021
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Collaborated with other team members to ensure timely completion of tasks.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Operated cash register to process customer payments accurately and efficiently.
- Provided quality customer service by adhering to company policies and procedures.
- Greeted customers to take food orders and provide information about menus.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Operated cash register and received payment from customers in cash or credit form.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Regularly checked inventory levels for restocking needs.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Tailored orders to address customer allergies and gluten concerns.
- Monitored inventories on computer to generate accurate reports.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
Education
Dental Assisting
Academy For Dental Assisting Careers
Brighton, CO03-2022
High School Diploma -
Northridge High School
Greeley, CO05-2021
Skills
- Communication
- Quality Control
- Product Management
- Workplace Safety
- New Hire Training
- Planning and Coordination
- Production Monitoring
- Logical Reasoning
- Time Management
- Problem solving
Timeline
Team Lead
JBS Beef Plant
07.2022 - Current
Fast Food Worker
Culver's Restaurant
10.2019 - 06.2021
Dental Assisting
Academy For Dental Assisting Careers
High School Diploma -
Northridge High School