Summary
Overview
Work History
Education
Skills
Timeline
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Kyla Dearing

Round Rock

Summary

Accomplished retail and hospitality professional with 4 years of experience in customer-facing roles. Proven track record of managing daily operations, ensuring customer satisfaction, and fostering positive relationships with colleagues and customers. Possess a strong foundation in customer service, inventory management, and team leadership. Committed to continuous learning and professional development.

Overview

3
3
years of professional experience

Work History

Assistant Manager

TECOVAS
05.2024 - Current

- Oversee daily store operations to ensure smooth functionality and alignment with store goals

- Delegate tasks to team members and resolve customer or operational challenges

- Manage cycle count process, ensuring accurate inventory levels and efficient returns/exchanges

- Develop daily plans and layouts to optimize store performance

- Handle incoming shipments, ensuring accurate processing and stock organization

- Create end-of-day emails to communicate key updates and reports

- Calculate key performance metrics (GLSD, AGO, conversion rates) to monitor store performance

- Continuously monitor inventory to ensure accuracy and meet store objectives

Lifegaurd

Typhoon Texas
05.2023 - 07.2023

- Monitored aquatic environments to ensure safety of all patrons, responding promptly to emergencies

- Acquired proficiency in aquatic safety protocols, including rescue techniques

- Certified in CPR and AED through comprehensive training

- Collaborated with team members to maintain a safe and enjoyable experience for visitors

- Fostered positive relationships with colleagues, upholding high safety and professionalism standards

Barista

Black Rock Coffee Bar
05.2022 - 11.2022

. - Provided exceptional customer service as a barista at Black Rock Coffee Bar for 7+ months

- Awarded the "Grit" award for tenacity, growth, and dedication to team success

- Thrived in a fast-paced environment, demonstrating adaptability and efficiency under pressure

- Built strong relationships with customers and colleagues, enhancing overall customer experience

- Collaborated effectively with team members to ensure seamless service delivery

Education

Studio Art -

University of North Texas
Denton, TX

Skills

    - Customer Service Excellence

    - Team Collaboration

    - Fast-Paced Environment Adaptability

    - Problem-Solving & Conflict Resolution

    - Efficiency & Time Management

    - Inventory Management

    - Leadership & Delegation

    - Performance Metrics Analysis

    - CPR & AED Certification

Timeline

Assistant Manager

TECOVAS
05.2024 - Current

Lifegaurd

Typhoon Texas
05.2023 - 07.2023

Barista

Black Rock Coffee Bar
05.2022 - 11.2022

Studio Art -

University of North Texas
Kyla Dearing