Accomplished retail and hospitality professional with 4 years of experience in customer-facing roles. Proven track record of managing daily operations, ensuring customer satisfaction, and fostering positive relationships with colleagues and customers. Possess a strong foundation in customer service, inventory management, and team leadership. Committed to continuous learning and professional development.
- Oversee daily store operations to ensure smooth functionality and alignment with store goals
- Delegate tasks to team members and resolve customer or operational challenges
- Manage cycle count process, ensuring accurate inventory levels and efficient returns/exchanges
- Develop daily plans and layouts to optimize store performance
- Handle incoming shipments, ensuring accurate processing and stock organization
- Create end-of-day emails to communicate key updates and reports
- Calculate key performance metrics (GLSD, AGO, conversion rates) to monitor store performance
- Continuously monitor inventory to ensure accuracy and meet store objectives
- Monitored aquatic environments to ensure safety of all patrons, responding promptly to emergencies
- Acquired proficiency in aquatic safety protocols, including rescue techniques
- Certified in CPR and AED through comprehensive training
- Collaborated with team members to maintain a safe and enjoyable experience for visitors
- Fostered positive relationships with colleagues, upholding high safety and professionalism standards
. - Provided exceptional customer service as a barista at Black Rock Coffee Bar for 7+ months
- Awarded the "Grit" award for tenacity, growth, and dedication to team success
- Thrived in a fast-paced environment, demonstrating adaptability and efficiency under pressure
- Built strong relationships with customers and colleagues, enhancing overall customer experience
- Collaborated effectively with team members to ensure seamless service delivery
- Customer Service Excellence
- Team Collaboration
- Fast-Paced Environment Adaptability
- Problem-Solving & Conflict Resolution
- Efficiency & Time Management
- Inventory Management
- Leadership & Delegation
- Performance Metrics Analysis
- CPR & AED Certification