Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyla Doucet

Meridian,ID

Summary

Dynamic Billing Specialist with proven expertise in medical billing and collections at Rehab Billing Specialists. Adept at enhancing customer satisfaction through effective communication and meticulous invoice processing. Recognized for reducing billing errors and optimizing revenue cycle management, while fostering strong client relationships and demonstrating exceptional problem-solving skills.

Overview

13
13
years of professional experience

Work History

Billing Specialist

Meg Business Management
01.2024 - Current
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Increased revenue retention by setting up follow-up system for outstanding payments.
  • Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.

Billing Specialist/Manager

Rehab Billing Specialists
11.2015 - 12.2023
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
  • Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
  • Identified opportunities for process improvement, leading to more streamlined billing operation.
  • Proactively addressed potential billing discrepancies by conducting pre-billing audits.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
  • Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
  • Streamlined billing process efficiency by implementing updated billing system.
  • Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
  • Optimized payment collection times by implementing effective follow-up strategies with clients.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Audited and corrected billing and posting documents for accuracy.
  • Maintained accurate records of customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Utilized various software programs to process customer payments.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
  • Reconciled accounts receivable to general ledger.
  • Worked with multiple departments to check proper billing information.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.

Office Manager

HealthWorks Rehab & Fitness
11.2012 - 06.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Physical Therapist Technician

HealthWorks Rehab & Fitness
02.2012 - 11.2012
  • Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
  • Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
  • Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
  • Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
  • Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
  • Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.
  • Promoted a culture of teamwork and accountability within the clinic, consistently meeting or exceeding performance expectations.
  • Educated patients on injury prevention and home exercises to promote long-term health and wellness.
  • Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
  • Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
  • Facilitated patient understanding of their therapy plans by providing clear explanations and answering questions in a professional manner.
  • Supported therapists in the evaluation of patients'' functional abilities, gathering data for accurate diagnoses and treatment planning.
  • Adapted therapy sessions and exercises according to patient progress and limitations.
  • Provided compassionate care to patients, fostering a supportive environment conducive to healing and recovery.
  • Demonstrated flexibility in adapting to changing patient schedules or therapist assignments while maintaining quality service delivery.
  • Researched and stayed abreast of current treatment modalities by attending professional development opportunities.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Evaluated physician referrals and determined appropriate evaluation procedures according to patient needs and medical history.
  • Assisted in training new staff members on clinic procedures, sharing knowledge acquired through experience as a Physical Therapist Technician.
  • Taught patients how to live within limits of capabilities and celebrated successes.
  • Managed acute and chronic conditions with full understanding regarding complex therapy needs.
  • Administered massages and traction to relieve pain and prevent deformity.
  • Enhanced patient recovery by implementing tailored physical therapy exercises and treatment plans.
  • Utilized evidence-based practices when assisting therapists with exercise prescription, manual techniques, and modalities application for optimal results.
  • Conducted clinical assessment and evaluation to determine patient needs.
  • Aided and counseled patients adjusting to permanent physical disabilities.
  • Prepared patients to meet with physical therapists.
  • Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
  • Assisted with reception duties like scheduling patients and completing follow up calls.
  • Executed interventions of modalities or exercise as directed by therapist or assistant.
  • Inventoried supplies and ordered more for office and patient rooms.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Monitored patient progress and reported changes to physical therapist.

Education

Certificate - Nursing

SLCC
Ville Platte, LA
05.2011

Diploma -

Sacred Heart High School
Ville Platte, LA
05.2009

Certificate - EKG

SLCC
Ville Platte, LA
05.2009

Certificate - Pharmacology

SLCC
Ville Platte, LA
05.2009

Skills

  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Customer service
  • Data entry proficiency
  • Decision-making
  • HIPAA compliance
  • Account reconciliation
  • Invoice generation
  • Claim submission
  • Denial management
  • Payment posting
  • Customer engagement
  • Month-end closing procedures
  • Medical billing expertise
  • Patient account management
  • Relationship building
  • Record preparation
  • Invoicing proficiency
  • Team collaboration
  • Research and due diligence
  • Accounts receivable management
  • Records organization and review
  • Audit procedures
  • Financial reporting
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Verbal and written communication
  • Client relationship management
  • Analytical thinking
  • Conflict resolution
  • Dispute resolution
  • Revenue cycle management
  • Data research
  • Report generation
  • Insurance claim processing
  • Statement processing
  • Billing dispute resolution
  • Insurance confirmation
  • Billing cycle management
  • Billing best practices
  • Medical billing and collections
  • Cash posting
  • Billing software proficiency
  • Accounts receivable expertise
  • Business operations support
  • Monthly billing management
  • Billing and invoicing
  • Microsoft office
  • Payment collection
  • Account updating
  • Payment processing
  • Paperwork and documentation
  • Customer account management
  • Administrative support
  • Deadline adherence
  • Collections processing
  • Payment transactions
  • Billing data verification
  • Statement preparation
  • A/P and A/R expertise
  • 10-key data entry
  • Data analysis
  • Work Planning and Prioritization
  • Invoice documentation management
  • Records research
  • CRM software
  • Debt management

Timeline

Billing Specialist

Meg Business Management
01.2024 - Current

Billing Specialist/Manager

Rehab Billing Specialists
11.2015 - 12.2023

Office Manager

HealthWorks Rehab & Fitness
11.2012 - 06.2015

Physical Therapist Technician

HealthWorks Rehab & Fitness
02.2012 - 11.2012

Certificate - Nursing

SLCC

Diploma -

Sacred Heart High School

Certificate - EKG

SLCC

Certificate - Pharmacology

SLCC

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Kyla Doucet