Kyla Dunn
Phenix City,Alabama
Summary
Dynamic Medical Assistant with a proven track record at Zanesville Family Practice, excelling in patient care and documentation. BLS certified with strong communication skills, I effectively managed referrals and enhanced patient experiences, ensuring high-quality service and safety. My attention to detail and empathy fostered a supportive environment for diverse patient needs.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Zanesville Family Practice
08.2024 - 06.2026
- Performed vital sign assessments and administered urine dips and cultures.
- Administered B12 shots, Toradol shots, and swabs for COVID, flu, and strep.
- Conducted lab draws, processed referrals, and followed up on status.
- Managed faxing orders and obtaining prior authorization for medications.
- Executed detailed documentation for each patient encounter.
- Maintained cleanliness of exam rooms and stocked supplies efficiently.
- Assisted with front desk operations, including scheduling appointments and processing payments.
- Communicated effectively with office team to ensure cohesive patient care.
OTA
Pataskala Oaks Care Center
03.2023 - 08.2024
- Assisted patients with ADL and IADL tasks, tailoring approaches to individual goals.
- Maintained up-to-date knowledge through continuing education and advanced training.
- Utilized functional tasks to maximize patient independence.
- Collaborated with staff through education and communication to support goal achievement.
- Focused on strengthening balance, transfers, ROM in all planes, and adaptive equipment usage.
- Documented patient progress clearly and concisely while ensuring accurate billing codes.
Life Enrichment Director
Cambridge Place Assisted Living and Memory Care
08.2021 - 03.2023
- Revamped program to incorporate a holistic approach to resident well-being.
- Organized diverse activities including exercise, cooking, gardening, and crafts tailored to individual needs.
- Focused on fine motor skills, gross motor skills, visual perception, and sensory development.
- Coordinated events and holiday parties, ensuring budget management while providing food and entertainment.
- Created monthly calendar detailing upcoming activities and events for residents.
- Drove bus to facilitate transportation for residents to various outings and activities.
Residential Treatment Assistant
Allwell Behavioral Health Residential
04.2021 - 08.2021
- Guided clients ages 12-18 in developing coping strategies and achieving therapeutic goals.
- Administered medication to ensure timely adherence and safety.
- Addressed behavioral issues by employing de-escalation techniques.
- Facilitated daily living activities to promote self-sufficiency.
- Maintained precise documentation for clear team communication.
- Collaborated with team members to align on client progress and needs.
- Exercised patience in managing conflicts and challenging behaviors.
Life Enrichment Manager
Sunrise of Dublin Assisted Living Facility
03.2020 - 04.2021
- Adapted activities by grouping individuals based on cognitive levels to enhance engagement.
- Provided verbal, tactile, and visual cues to promote resident independence and safety.
- Communicated with team members regarding resident concerns and achievements for collaborative care.
- Updated families through emails and letters about residents' activities and progress.
- Dedicated individual time with residents to build rapport and facilitate enjoyable activities.
Rehabilitation Assistant
Encore Rehabilitation
07.2018 - 04.2021
- Efficient time management skills to organize and prioritize a schedule of 8-13 patient caseload, implement sessions (individual and concurrent) while maintaining a high productivity of 85-90%.
- Communication with rehabilitation teams and all client support services including but not limited to nursing, social workers, and nursing assistants to develop quality care and service.
- Educate patients and caregivers in functional transfers, activities of daily living, and adaptive equipment use prior to discharge.
- Accurately documented daily treatments that adhere to insurance company policies to ensure proper services are provided.
- Demonstrate exceptional customer service skills to build a rapport/relationship among clients and their families, and staff members.
- Demonstrated customer service skills to foster strong client and staff relationships.
Education
Associate of Applied Science - COTA/L
Zane State College
Zanesville, OH12.2018
Skills
- BLS certified
- Basic computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Communication skills
- Reliability
- Attention to detail
- Flexibility
- Empathy
- Patience
- Focus
Timeline
Medical Assistant
Zanesville Family Practice
08.2024 - 06.2026
OTA
Pataskala Oaks Care Center
03.2023 - 08.2024
Life Enrichment Director
Cambridge Place Assisted Living and Memory Care
08.2021 - 03.2023
Residential Treatment Assistant
Allwell Behavioral Health Residential
04.2021 - 08.2021
Life Enrichment Manager
Sunrise of Dublin Assisted Living Facility
03.2020 - 04.2021
Rehabilitation Assistant
Encore Rehabilitation
07.2018 - 04.2021
Associate of Applied Science - COTA/L
Zane State College