Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyla Ferrell

Spring Creek,NV

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

5
5
years of professional experience

Work History

Center Manager

Lincare
Elko, NV
06.2023 - Current
  • Responsible for interviewing, hiring, training and supervising quality candidates.
  • Implement Lincare safety programs, including maintaining records, in compliance with all federal, state and local regulations that apply to OSHA, DOT and FDA as outlined in the Safety & Regulatory Manual, including the enforcement of the Vehicle Safety Disciplinary Policy.
  • Controls inventory and does purchasing of equipment and supplies through the central purchasing program AS400.
  • Responsible for growth of the patient base through excellence in customer service.
  • Responsible for the profitability of the center and for implementing and directing cost controls.
  • Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance. Record keeping and inspections of vehicles is a critical part of the responsibility.
  • Perform equipment set-ups in patient homes, most set-ups are oxygen equipment, concentrators and reservoirs.
  • Perform on-call duties on a rotational basis with other employees in the center. Includes responding to call outs at night and weekends to provide the service normally done by a service representative.
  • Serve as a backup to the service representative for vacation, illness and other periods of absenteeism.
  • Supervises multiple positions from CSR to SR.

Customer Service Representative

Lincare
Elko, NV
06.2019 - 06.2023
  • Provide outcome based soulution for physician referral services and existing patient population.
  • Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments.
  • Prepare and analyze the billing and setup of paperwork of patient services.
  • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate department within the organization.
  • Recommend potential products or services to management by collecting patient information and analyzing customer needs.
  • Actively participate in training of new customer service and sales personnel.

Education

High School Diploma -

Spring Creek High School
Spring Creek, NV
06-2010

Skills

  • Facility Maintenance
  • Financial Reporting
  • Sales proficiency
  • Data Analysis
  • Operations Oversight
  • Regulatory Standards
  • Staff Leadership
  • Compliance Monitoring
  • Staffing
  • Sales expertise

Timeline

Center Manager

Lincare
06.2023 - Current

Customer Service Representative

Lincare
06.2019 - 06.2023

High School Diploma -

Spring Creek High School

Similar Profiles

CREATE PROFILE
Kyla Ferrell