Summary
Overview
Work History
Education
Skills
Timeline
Server

Kyla Frederick

Lake Mary,FL

Summary

I am friendly with experience in fast-casual and counter service as well as dynamic presence known for enhancing customer experience, I would also explain myself as versatile with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate every customer.

Overview

1
1
year of professional experience

Work History

Server

Duffys
Lake Mary, FL
01.2022 - 03.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
  • Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

To-Go Specialist

Olive Garden
Sanford, FL
11.2021 - 01.2022
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all [Type] products are available.
  • Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
  • Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.

Hostess

Perkins Restaurant & Bakery
Orange City, FL
06.2019 - 04.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Seminole High School
Sanford, FL
05.2022

Skills

  • Bathroom Servicing
  • Age Verification
  • PPE Guideline Compliance
  • Team Player
  • Warm and Friendly
  • Guest Satisfaction
  • Greeting and Seating Guests
  • Waiting Tables
  • Natural Leadership
  • Table Setting Arrangements
  • Billing and Payment Processing
  • Cool Under Pressure
  • Specials Promotion and Upselling

Timeline

Server

Duffys
01.2022 - 03.2022

To-Go Specialist

Olive Garden
11.2021 - 01.2022

Hostess

Perkins Restaurant & Bakery
06.2019 - 04.2020

High School Diploma -

Seminole High School

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Kyla Frederick