Kyla Gant
Detroit,MI
Summary
Overall I have a great work ethic. I can catch on fast in any environment. I'm usually motivated to work if the work environment positive and smooth going. I am great with customer service.
Overview
2
2
years of professional experience
Work History
Team Associate
McDonald's
06.2023 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved customer service rankings by resolving issues quickly and accurately.
- Provided friendly customer service to guests and addressed concerns.
- Enhanced team productivity by streamlining communication and implementing efficient task management systems.
Online Personal Shopper
Walmart
04.2022 - 02.2023
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Team Associate
Rue 21
07.2021 - 10.2021
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Psychology
Oakland University
Rochester, MI04.2027
High School Diploma -
Lincoln King Academy
Detroit, MI06.2023
Skills
- Money Handling
- Customer Service
- Teamwork
- Cash Register Operation
- Upselling Strategies
- Customer Assistance
- Transaction Processing
- Customer Engagement
- Teamwork and Collaboration
- Positive Attitude
- Active Listening
Timeline
Team Associate
McDonald's
06.2023 - 09.2023
Online Personal Shopper
Walmart
04.2022 - 02.2023
Team Associate
Rue 21
07.2021 - 10.2021
No Degree - Psychology
Oakland University
High School Diploma -
Lincoln King Academy
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