Kyla Gaston
Bluffton,SC
Summary
Proven multitasker and problem-solver, I enhanced customer satisfaction and operational efficiency across roles at Bizzy Bee’s Company and beyond. Skilled in deep cleaning and sanitization techniques, I excel in fast-paced environments, demonstrating reliability and a detail-oriented approach. My commitment to excellence and teamwork has consistently improved workplace standards and customer experiences.
Overview
3
3
years of professional experience
Work History
Cleaner
Bizzy Bee’s Company
03.2022 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Server
New York City Pizza
03.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Hostess and Food Runner
The Cottage Bakery
03.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
Crew Member
Dunkin' Donuts Franchising
04.2022 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Hostess
First Watch
01.2022 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
Education
High School Diploma - American Studies
May River High School
Bluffton, SC06.2023
Skills
- Cleaning and sanitizing
- Housekeeping
- Reliability and punctuality
- Interior and exterior cleaning
- Laundry
- Waste disposal methods
- Floor care expertise
- Recycling management
- Odor control methods
- Multitasking
- Multitasking Abilities
- Critical Thinking
- Team building
- Painting
- Routine Maintenance
- Problem-solving abilities
- Reliability
- Detail Oriented
- Safety Procedures
- Space organization
Timeline
Server
New York City Pizza
03.2024 - 11.2024
Hostess and Food Runner
The Cottage Bakery
03.2024 - 08.2024
Crew Member
Dunkin' Donuts Franchising
04.2022 - 09.2022
Cleaner
Bizzy Bee’s Company
03.2022 - Current
Hostess
First Watch
01.2022 - 05.2022
High School Diploma - American Studies
May River High School
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