Kyla Gibson
Stockbridge,Ga
Summary
Efficient administrative assistant with 3 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. I am familiar with security, service and clerical standards. I can take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Simply offering aptitude for data entry and oversight and proficiency in use of Microsoft. I'm a friendly and dependable professional seeking position with reputable organization.
Overview
4
4
years of professional experience
Work History
Hostess
Intercontinental Hotels Group
Atlanta, GA
05.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Barista
Target
McDonough, GA
05.2021 - 11.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Sales Associate
CVS Pharmacy
Las Vegas, NV
08.2020 - 01.2021
- Demonstrated compassion and care in all interactions and actively identifying and resolving potential service issues.
- Accurately performed cashier duties, such as handling cash, checks, and credit card transactions.
- Assisted pharmacy personnel when needed.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers by finding needed personal items and checking inventory for items at other locations.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 75% or more.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Receptionist
Above All Tutoring & Mentoring Inc
Stockbridge, Ga
03.2019 - 06.2020
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Entered data in Square Inc. & TeamUp software to keep records of clientele information.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Processed payments and updated accounts to reflect balance changes.
- Maintained cleanliness within the center including break room, bathroom, each tutoring space and the receptionist desk.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Scheduled and confirmed appointments.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
Assistant Teacher
Chi Montessori Academy
Atlanta, Ga
10.2019 - 03.2020
- Led instruction for small groups of children aged 1 to 3.
- Assembled instructional materials for children's projects and play-time.
- Maintained safe, educational environment for students during learning and free play time.
- Created colorful, attractive displays for bulletin boards and hallways.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Prepared their lunches based on dietary restrictions.
- Assisted teachers with lesson preparation and curriculum implementation.
- Supervised children and participated with children in activities.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Sales Associate
Ashley Stewart
Atlanta, Ga
01.2019 - 05.2019
- Encouraged customers to feel beautiful and comfortable with what they chose.
- Took payments at a cash register.
- Made sure all registers were accounted for and secured building each night before closing.
- Designed new layouts for new promotional clothing.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers by finding needed clothing items and checking inventory for items at other locations.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Team Member
Scoop Deville
Philadelphia, Pa
10.2018 - 12.2018
- Provided excellent customer service skills in a fast paced environment.
- Took payments from customers over the phone/in store using Square Inc.
- Checked inventory daily to keep track of what needed to be ordered each week.
- Built and maintained effective working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
- Upheld high standards of productivity and quality in all areas of operations.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Worked hard to learn all required tasks quickly and maximize performance.
Office Assistant
The University of the Arts
Philadelphia, PA
10.2017 - 05.2018
- Booked appointments through the university’s booking.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Dispersed incoming mail to correct recipients throughout office.
- Posted open positions on company and social media websites.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Answered approximately 40 phone calls daily and pleasantly welcomed visitors to office.
- Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Dance Teacher
Eagles Landing Dance Center
Stockbridge, Ga
06.2017 - 07.2017
- Taught Ballet, Jazz, Tap and Hip Hop classes.
- Maintained all class records, including attendance, fees and rehearsal schedules.
- Delivered individual instruction to students.
- Upheld all studio guidelines and legal requirements.
- Planned choreography for group performances and recitals.
- Collaborated in team-based environment to uphold instruction quality and continuity of service to all clients.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
- Kept classrooms tidy and clean for classes.
- Interacted effectively by email, phone and in person with students, parents and staff members.
Education
Associate of Applied Arts - Dance
The University of The Arts
Philadelphia, PA05.2019
High school diploma -
Woodland High School
2017
Skills
- Customer service skills
- Tutoring
- Merchandising knowledge
- Excellent communication skills
- Outgoing personality
- POS system operation
- Client account management
- Reliable and punctual
- Money handling
- Reading comprehension skills
- Listening skills
- Documentation and recordkeeping
- Cash register operation
- Organization and efficiency
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Data entry
- Tech-savvy
- PC proficient
- Professional and polished presentation
- Flexible
- Mail management
- Dedicated team player
- Time management
- Proofreading
- Strong problem solver
- Microsoft Office
- Multi-Line Telephone Systems
- Front of House Management
- Guest Experience Management
- Reservation Management
- Document Management and Storage
- Word Processing
- Data Compilation
- Efficient Data Entry
Languages
Spanish
Limited Working
Timeline
Hostess
Intercontinental Hotels Group
05.2022 - Current
Barista
Target
05.2021 - 11.2021
Sales Associate
CVS Pharmacy
08.2020 - 01.2021
Assistant Teacher
Chi Montessori Academy
10.2019 - 03.2020
Receptionist
Above All Tutoring & Mentoring Inc
03.2019 - 06.2020
Sales Associate
Ashley Stewart
01.2019 - 05.2019
Team Member
Scoop Deville
10.2018 - 12.2018
Office Assistant
The University of the Arts
10.2017 - 05.2018
Dance Teacher
Eagles Landing Dance Center
06.2017 - 07.2017
Associate of Applied Arts - Dance
The University of The Arts
High school diploma -
Woodland High School
Similar Profiles
Carla CannonitoCarla Cannonito
Commercial Director at InterContinental Hotels Group| IHG Army HotelsCommercial Director at InterContinental Hotels Group| IHG Army Hotels
Chuhan LinChuhan Lin
Food and Beverage Attendant at Intercontinental Hotels GroupFood and Beverage Attendant at Intercontinental Hotels Group
Assem ElfataranyAssem Elfatarany
Room Service Server(substitute) at Intercontinental Hotels GroupRoom Service Server(substitute) at Intercontinental Hotels Group
Jimi VishwasJimi Vishwas
Food and Beverage Supervisor at Intercontinental Hotels GroupFood and Beverage Supervisor at Intercontinental Hotels Group
LaChandra DanielsLaChandra Daniels
Contact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRSContact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRS