Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kyla Goughenour

Salisbury,NC

Summary

Dynamic leader with a proven track record at Buffalo Wild Wings, excelling in customer service and quality assurance. Skilled in cash handling and fostering team collaboration, I significantly enhanced service standards and team performance. My ability to solve problems and mentor staff has driven continuous improvement, embodying commitment to excellence and positive outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

Buffalo Wild Wings
11.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the restaurant according to established procedures, ensuring preparedness for each shift.

Line Cook

Buffalo Wild Wings
08.2021 - 11.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.

Expeditor

The Smoke Pit
08.2020 - 07.2021
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle..

Education

High School Diploma -

East Rowan High School
Salisbury, NC
06.2021

Skills

  • Cash Handling
  • Customer service focus
  • Employee Training
  • Opening and closing procedures
  • Handling Customer Complaints
  • Training and mentoring
  • Quality Assurance
  • Problem-Solving
  • Critical Thinking
  • Team Collaboration and Leadership
  • Quality Control

Certification

  • ServSafe Food Handler's Certification

Timeline

Shift Manager

Buffalo Wild Wings
11.2023 - Current

Line Cook

Buffalo Wild Wings
08.2021 - 11.2023

Expeditor

The Smoke Pit
08.2020 - 07.2021

High School Diploma -

East Rowan High School

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Kyla Goughenour