KYLA GRAVES
McKinleyville,CA
Summary
I am an enthusiastic and driven people person with experience in costumer engagement, hospitality, and problem-solving. Adept at providing great guest experiences, maintaining a calm and professional demeanor in high-pressure environments, and ensuring guest safety and satisfaction. My background as a tour guide, barista, server, and maid has cultivated my ability to communicate effectively, adapt to changing situations with ease, and work collaboratively with a team.
Overview
4
4
years of professional experience
Work History
BARISTA
TOUR GUIDE, Kona Joe coffee
09.2022 - 11.2024
- Provide engaging and informative tours about Kona Coffee, ensuring a welcoming and educational experience for guests from diverse backgrounds.
- Deliver excellent costumer service by anticipating guests needs and responding professionally to inquiries.
- Roast and package coffee as well as label bags.
- Prepare and serve espresso beverages while maintaining a fast-paced and costumer-oriented environment.
- Train new employees in costumer service, safety procedures, and operational protocols.
- Manage gift shop sales, assist costumers with purchases, and handle transactions efficiently.
- Clean, restock, and maintain gift shop.
Server
Lighthouse Grill
12.2020 - 08.2022
- Greeted guests promptly, provided menu recommendations, and ensured a positive experience.
- Used POS system to accurately input orders and process payments.
- Engaged customers in friendly conversation and offered great customer service by remaining attentive to guest needs.
- Maintained composure and efficiency in high-stress situations.
- Resolved costumer concerns with professionalism, ensuring guest satisfaction and loyalty.
- Upheld high sanitation and safety protocols to maintain a clean, organized, and safe work environment.
HOUSEKEEPER
Trinidad Inn
06.2020 - 08.2020
- Completed surface sanitization, deep cleaning and window washing.
- Swept, mopped and vacuumed common areas and wiped down surfaces.
- Moved supplies, linens, and consumables to appropriate rooms.
- Monitored supply levels of paper towels, soap, and linens.
Education
HIGH SCHOOL DIPLOMA -
Arcata High School
Arcata, CASkills
- Customer Service and Communication - Skilled in engaging with diverse individuals and ensuring positive guest experiences
- Problem solving - Able to remain calm and think critically in high-pressure situations
- Adaptability - Trained in following operational procedures and adjusting to new environments while remaining calm and level headed in stressful situations
- Teamwork and Leadership - Experienced in working collaboratively with teams to achieve service excellence
- Public Speaking and Cultural Awareness - Comfortable with interacting with diverse groups and providing engaging presentations
- Time management and Organization - Efficient in multitasking and handling responsibilities with precision and punctuality
Timeline
BARISTA
TOUR GUIDE, Kona Joe coffee
09.2022 - 11.2024
Server
Lighthouse Grill
12.2020 - 08.2022
HOUSEKEEPER
Trinidad Inn
06.2020 - 08.2020
HIGH SCHOOL DIPLOMA -
Arcata High School
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