Kyla Hall
Pomona,MO
Summary
Customer service professional with proven track record in online support. Adept at resolving customer concerns efficiently while maintaining high satisfaction levels. Known for strong teamwork and adaptability, ensuring reliable support and seamless service even under changing conditions. Key skills include effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Online Customer Service Representative /Warehouse Inventory Specialist
Mega Motorsports
04.2018 - 12.2024
- Ensured data privacy compliance when handling sensitive information about customers'' accounts or personal details during interactions via email or chat platforms.
- Demonstrated adaptability by remaining proficient in using multiple customer service software tools and adapting to new systems as necessary.
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Pharmacy Technician
Rameys
04.2016 - 10.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
High School Diploma -
West Plains High School
West Plains, MOSkills
- Customer service
- Active listening
- Time management
- Goal oriented
- Conflict resolution
- Critical thinking
Timeline
Online Customer Service Representative /Warehouse Inventory Specialist
Mega Motorsports
04.2018 - 12.2024
Pharmacy Technician
Rameys
04.2016 - 10.2017
High School Diploma -
West Plains High School
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