Kyla Hamilton
Birmingham,AL
Summary
Skilled Health Professional with medical billing and coding experience. Professional development, leadership, and customer service acumen. Results-oriented leader with a proven track record of developing, assisting, and implementing strategies necessary to meet needs. Solid organizational skills and proven ability to provide exceptional, prompt, and quality professional services. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Competent Accounts Receivable Specialist bringing 4 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
6
6
years of professional experience
Work History
Account Expert
T-mobile Call Center
09.2021 - 08.2023
- Answering phone calls and assisting different customers with phone issues.
- Enhanced client satisfaction by providing timely and accurate account information.
- Streamlined internal processes for improved efficiency in managing client accounts.
- Reduced account discrepancies with meticulous attention to detail when reviewing financial statements.
- Developed strong relationships with clients, ensuring their needs were consistently met and exceeded.
- Collaborated with cross-functional teams to resolve complex account issues promptly.
- Contributed to the successful acquisition of new clients by delivering outstanding customer service and account management expertise.
- Implemented new strategies for effectively monitoring and tracking account performance.
- Assisted in the development of training materials for new Account Experts, sharing best practices and industry knowledge.
- Maintained thorough documentation of all client interactions, ensuring easy access to critical information for future reference.
Administrative Assistant (Temporary Job)
Express Employment for NHS Management
11.2020 - 01.2021
- Managed and distributed information within an office
- Answered telephone and routed calls to appropriate person or department
- Processed mail and copied and organized files
- Greeted clients.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Equipment Troubleshooter (Temporary Job)
Concentric for Starbucks
10.2020 - 11.2020
- Diagnosed mechanical problems and determined how to correct them by reviewing blueprints, repair manuals, and parts catalogs
- Worked closely with store personnel
- Assigned service ticket for breakdowns unable to resolve by telephone.
- Improved system efficiency by diagnosing and resolving technical issues promptly.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Streamlined troubleshooting processes for increased productivity and reduced downtime.
- Strengthened team performance by providing guidance and training to junior technicians.
Customer Service Representative (Temporary Job)
J.L. Morgan & Associates Call Center
08.2020 - 10.2020
- Followed up with patients regarding clinic visits
- Conducted survey with customers to assess patent care by physician
- Contacted patients after clinic visits to determine state of wellness.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Teacher
R.A. Hudson Christian Academy
01.2019 - 03.2020
- Provided structured curriculum and learning environment for early childhood learners
- Collaborated with parents and caretakers in an efficient and prompt manner to address the social and/or educational needs of each student
- Created learning materials for children to work to practice basic skills such as number, color, and letter recognition
- Guided children to develop socialization skills and importance of following rules
- Recorded and evaluated child performance.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
Patient Care Assistant
Brookdale Assistant Living Place
04.2019 - 09.2019
- Assisted residents with daily living activities and assistance during community activities
- Monitored vital signs and collected specimens from each patient daily
- Responded quickly to medical emergencies
- Administered personal care (bathing, grooming, dressing, toileting, incontinence issues)
- Maintained records of clients' progress and services performed
- Reported changes in the client's health and well-being administration and families.
- Supported needs of 10+ residents under long-term care.
Patient Care Assistant
United Ability
04.2017 - 01.2018
- Assisted residents with daily living activities and assistance during community activities
- Monitored vital signs and collected specimens from each patient daily
- Responded quickly to medical emergencies
- Administered personal care (bathing, grooming, dressing, toileting, incontinence issues)
- Maintained records of clients' progress and services performed
- Reported changes in the client's health and well-being administration and families.
- Supported needs of 10+ residents under long-term care.
Education
Certified Medical Billing and Coding -
Fortis Institute
Birmingham, AL08.2021
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL05.2016
Skills
- Certified Medical Biller & Coder
- Interpret Oral and Written Information
- Excellent Interpersonal Skills
- Problem Solver
- Computer Skills
- Microsoft Office, Excel, and PowerPoint
- Analytical
- Conduct Research
- Internal Controls
- Payroll Processing
- International Accounting Standards
- Cash Flow Management
- Tax Preparation
Timeline
Account Expert
T-mobile Call Center
09.2021 - 08.2023
Administrative Assistant (Temporary Job)
Express Employment for NHS Management
11.2020 - 01.2021
Equipment Troubleshooter (Temporary Job)
Concentric for Starbucks
10.2020 - 11.2020
Customer Service Representative (Temporary Job)
J.L. Morgan & Associates Call Center
08.2020 - 10.2020
Patient Care Assistant
Brookdale Assistant Living Place
04.2019 - 09.2019
Teacher
R.A. Hudson Christian Academy
01.2019 - 03.2020
Patient Care Assistant
United Ability
04.2017 - 01.2018
Certified Medical Billing and Coding -
Fortis Institute
High School Diploma -
Fairfield High Preparatory School
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