Kyla Hardy
Middle River,MD
Summary
I pride myself on being a hardworking, responsible, dedicated, and detail oriented associate. With nearly a decade of experience i bring knowledge of demonstrated success to achieve company values. I'm looking to obtain a position where i can apply relevant skill set and good work ethics.
Overview
6
6
years of professional experience
Work History
Mail Clerk
PDP
Hunt Valley, MD
02.2024 - Current
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Maintained records of all incoming and outgoing mail packages.
- Assisted with inventory control of postage supplies such as stamps, envelopes, labels.
- Responded to inquiries from internal staff regarding mailroom services and procedures.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Received, sorted and organized incoming letters and packages.
Call Transfer Agent
CARCHEX
Hunt Valley, MD
06.2022 - 02.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper de-escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Contacted customer's to verify vehicle information in addition to schedule call-time appointments.
Server
Oak Crest
Parkville, MD
08.2018 - 06.2022
- Adhere to all safety procedures and sanitation requirements.
- Food handling guidelines and regulations.
- Assisted with residents in problem solving.
- Processed orders and payments using POS systems, terminals, and registers.
- Delivered mail to different departments on campus within the facility.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Education
High School Diploma -
Perry Hall High School
Baltimore, MD06-2019
Baltimore
Skills
- Mail Delivery
- Production Goal Setting
- Postal Service Product Knowledge
- Service-Oriented
- Customer service relation
- Excellent phone etiquette
- Sales Expertise
- Office Administration
- Appointment Scheduling
- Point of Sale (POS) System Operations
References
References available upon request.
Timeline
Mail Clerk
PDP
02.2024 - Current
Call Transfer Agent
CARCHEX
06.2022 - 02.2024
Server
Oak Crest
08.2018 - 06.2022
High School Diploma -
Perry Hall High School
Baltimore
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