Kyla Harris
Atlanta,GA
Summary
Personable and efficient server with 3 years of experience in fast-paced, high-volume environments. Skilled in guest satisfaction, team coordination, and upselling. Strong organizational abilities and attention to detail ensure smooth service under pressure. Eager to bring customer service, communication and leadership skills to a dynamic, high energy-focused setting.
Overview
3
3
years of professional experience
Work History
Head Waiter
No Mas Cantina
03.2025 - Current
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Trained new hires, ensuring they understood company standards, use of POS system, service procedures, and sidework responsibilities.
- Oversaw coworker sections and sidework completion to ensure proper closure of the restaurant.
- Managed daily tip distribution, accurately calculating tips and tip-outs for all servers and support staff.
- Acted as a team lead, assisting management in upholding service quality, efficiency, and teamwork on the floor.
- Monitored workflow and provided support, stepping in where needed to keep operations running efficiently.
Server
No Mas Cantina
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food Runner
Top Golf
09.2022 - 04.2023
- Assisted servers in attending to guests needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Education
Associate of Business Administration - Business Administration And Management
Georgia State University
Atlanta, GA12-2025
Skills
- Customer Service
- Menu memorization
- Cash Handling
- POS System
- Food & beverage knowledge
- Upselling & suggestive selling
- Employee Training
- Time management
- Conflict resolution
Timeline
Head Waiter
No Mas Cantina
03.2025 - Current
Server
No Mas Cantina
05.2023 - Current
Food Runner
Top Golf
09.2022 - 04.2023
Associate of Business Administration - Business Administration And Management
Georgia State University
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