Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Kyla Hasson

Conway,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Hilton Grand Vacations Club
Myrtle Beach, SC
04.2023 - Current
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided excellent customer service while upholding company policies.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed cash drawer responsibly throughout shift.
  • Addressed customer needs in a timely manner.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Resolved customer complaints promptly and courteously.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Waitress

Handley Pub
Myrtle Beach, SC
06.2023 - Current
  • Provided excellent customer service to ensure repeat customers.
  • Developed positive relationships with regular customers through friendly conversation.
  • Took orders for food and drinks and delivered them to guests.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Bartender/Server Shift Leader

Coopers Tavern
Little River, SC
05.2022 - 05.2023
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Trained and acclimated new servers to restaurant's culture and operations.

Cashier/Cook

McCalisters Deli
Myrtle Beach, SC
10.2019 - 05.2021
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Replenished food items from inventory and rotated ingredients.

Education

Bachelor of Science - Coaching And Sports Administration

Coastal Carolina University
Conway, SC
12-2022

Skills

  • Safe Food Handling
  • Menu Recommendations
  • Customer Service
  • Order Accuracy
  • Guest Relations Management
  • Problem-Solving Skills
  • Microsoft Office
  • Communication

Languages

English
Full Professional

Certification

  • Tips Certified

Accomplishments

  • Deans List Spring of 2022
  • Deans List Fall of 2022

References

References available upon request.

Timeline

Waitress

Handley Pub
06.2023 - Current

Front Desk Agent

Hilton Grand Vacations Club
04.2023 - Current

Bartender/Server Shift Leader

Coopers Tavern
05.2022 - 05.2023

Cashier/Cook

McCalisters Deli
10.2019 - 05.2021

Bachelor of Science - Coaching And Sports Administration

Coastal Carolina University

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Kyla Hasson