Kyla Hayes

• Trained staff in primary roles and strategies for exceeding goals each day.
• Supervised teams and provided clear objectives and consistent, performance-oriented policies.
• Covered daily business requirements with well-organized schedules and properly delegated assignments.
• Transferred patients between beds, wheelchairs, and other locations.
• Documented care actions, vitals, and orders in company software.
• Promoted independence while assisting with personal hygiene needs.

• Conducted customer service training for new hires

• Resolved escalated customer complaints in a timely manner

• Provided technical support to customers via phone, email, and chat

• Resolved escalated customer complaints in a timely manner

• Use utility billing and other computer programs to research problems concerning customers account balances and water consumption

• Process orders for water taps from builders and contractors

• Effectively and calmly interact with high volume of customer

• Ensured compliance with all food safety regulations and sanitation standards.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.
• Perform facilities walk-through to access cleanliness and preparedness at beginning and end of shift
• Complete opening and closing procedures and manage deposits
• Improved Thursday nights revenue to 20% through relationship building