Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
year of professional experience
Work History
Content Moderator
Telus International
04.2024 - 08.2024
Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
Reduced response time for content review, ensuring a safer online environment for users.
Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
Customer Service Representative
Turbotax, Intuit
01.2024 - 04.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International