Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KYLA JENKINS

Las Vegas

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

1
1
year of professional experience

Work History

Content Moderator

Telus International
04.2024 - 08.2024
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.

Customer Service Representative

Turbotax, Intuit
01.2024 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Polytechnic High School
Long Beach, CA
06-2014

Skills

  • Cultural awareness
  • Patience and tolerance
  • Content management
  • Assertiveness
  • Attention to detail

Languages

English
Full Professional

Timeline

Content Moderator

Telus International
04.2024 - 08.2024

Customer Service Representative

Turbotax, Intuit
01.2024 - 04.2024

High School Diploma -

Polytechnic High School
KYLA JENKINS