Kyla Jerry
Summary
Highly motivated Content Creator with proven track record developing engaging content. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes.
Overview
7
7
years of professional experience
Work History
Content Creator
Self-Employed
12.2019 - Current
- Applied current editing and photography tools to tell great stories.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Develop original content through social listening and independent sources.
- Implemented strategies and tactics to grow followers on social media channels.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Developed original content using social listening and independent sources.
- Promoted and marketed works through social media platforms.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Strengthened content through proofreading and editing.
- Conducted online research to obtain relevant information and materials.
Game Tester
Freelance
10.2022 - Current
- Typed and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity and other metrics.
- Compared multi-platform game performance to verify consistency across PC, console and mobile versions
- Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
- Advised developers on problems with databases, performance and other issues.
Cashier
Designer Shoe Warehouse (DSW)
09.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Associate
Walgreens
02.2018 - 02.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Small Animal Laboratory Technician
Delaware Valley University
09.2017 - 12.2017
- Performed routine lab and department maintenance to keep area clean and orderly.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Maintained documentation on tests performed in lab.
- Trained new associates in laboratory procedures and standards.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Cashier
Shoe Carnival
05.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
Sales Associate
Claire's Stores
10.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Team Member
Smoothie King
06.2016 - 10.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Associate of Applied Science - Computer Graphics
Camden County College
Blackwood, NJ05.2026
High School Diploma -
Pennsauken High School
Pennsauken, NJ06.2017
Skills
- Artistic Creation
- Creative Thinker
- Quality Assurance
- Strong Problem Solver
- Performance Testing
- Defect Tracking and Reporting
- Cross-Functional Team Collaboration
- Content Scheduling
- Video Editing
- Social Media Expert
- Social Media Management
- Digital Channel Management
Timeline
Game Tester
Freelance
10.2022 - Current
Cashier
Designer Shoe Warehouse (DSW)
09.2020 - 01.2021
Content Creator
Self-Employed
12.2019 - Current
Associate
Walgreens
02.2018 - 02.2020
Small Animal Laboratory Technician
Delaware Valley University
09.2017 - 12.2017
Cashier
Shoe Carnival
05.2017 - 08.2017
Sales Associate
Claire's Stores
10.2016 - 01.2017
Team Member
Smoothie King
06.2016 - 10.2016
Associate of Applied Science - Computer Graphics
Camden County College
High School Diploma -
Pennsauken High School
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