Summary
Overview
Work History
Education
Skills
References
Timeline
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Kyla Johnson

Amherst

Summary

Practice Manager with extensive experience in healthcare administration. Proven track record in managing daily operations, enhancing workflow efficiency, and formulating effective patient care strategies. Strong leadership skills, conflict resolution expertise, and proficiency in medical billing processes. Achievements include successful implementation of staff training programs and optimization of operational procedures.

Overview

11
11
years of professional experience

Work History

Practice Manager

Mercy Health
Lorain
03.2022 - Current
  • Maintains business office inventory and equipment, placing orders for supplies, and has in-depth knowledge of medical procedures, terminology, operations, and surgery scheduling.
  • Plan and coordinate the provider's schedule and meetings.
  • High proficiency in technology and Microsoft applications.
  • Organizational and time-management skills.
  • Provide leadership and guidance to the medical team in order to meet goals and objectives.
  • Implement policies and procedures related to patient care delivery in accordance with organizational standards.
  • Resolve escalated customer service issues in a timely manner, while maintaining a high level of professionalism.

Medical Front Office Coordinator

Mercy Health
Sheffield Village
01.2019 - 02.2022
  • Prepared agendas for meetings and took minutes during meetings.
  • Created and maintained filing systems, both paper and electronic.
  • Assisted with special projects as requested from time-to-time by management team.
  • Maintained accurate patient records in electronic health record system.
  • Processed referrals from primary care physicians to specialists.

Registrar

Mercy Health
Lorain
01.2014 - 01.2019
  • Maintained accurate patient registration records and managed incoming calls for the scheduling of appointments.
  • Performed verifications of insurance benefits for all new patients prior to booking appointments.
  • Assisted patients with completing required forms prior to their scheduled appointment.
  • Managed a high volume of phone calls while providing excellent customer service.
  • Greeted patients, reviewed, and updated patient demographic information in the database, ensuring the accuracy and completeness of data entry.

Education

High School Diploma -

Oberlin High School
Oberlin, OH
06.2011

Skills

  • Microsoft Office
  • Policy implementation
  • Meeting coordination
  • Team leadership
  • Problem resolution
  • Communication skills
  • Office administration
  • Office management

References

References available upon request.

Timeline

Practice Manager

Mercy Health
03.2022 - Current

Medical Front Office Coordinator

Mercy Health
01.2019 - 02.2022

Registrar

Mercy Health
01.2014 - 01.2019

High School Diploma -

Oberlin High School

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