KYLA-JON GOMEZ
Mont Clare,PA
Summary
P R O F E SS I O N A L S U M M A RY W O R K H I STO RY GSK (Sodexo) | Collegeville, PA Laboratory Technician Brandywine Living | Phoenixville, PA Concierge
- Service-focused employee dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail.
Multitasks and manages time well to consistently meet performance targets. - Lab technician/ former Concierge experienced in communicating with clients, answering questions and meeting different needs. Listens carefully to questions, researches correct answers and escalates calls requiring high-level responses from other departments or supervisors. Diligent about documenting caller interactions for tracking and future communication.
Overview
4
4
years of professional experience
Work History
Laboratory Technician
GSK (Sodexo)
Collegeville, PA
06.2022 - Current
- Focused lab technician promotes strong analytical, investigative and communication skills developed across 1.5 years of laboratory experience
- Committed to maintaining lab safety by following established rules, procedures and protocols
- Demonstrated competencies in preparing chemical solutions, reagents and specimens for microscopic examination
- Monitored use of material and reagents and maintained correct inventories for each material stored and used in laboratory
- Verified sample and specimen labeling and processing against standards with regular quality checks
- Analyzed lab tests and reported findings to help determine disease etiology and pathology.
Concierge
Brandywine Living
Phoenixville, PA
05.2020 - 04.2024
- Trained associates on customer service standards and procedures
- Greeted visitors, directed guests and maintained current log of individuals signing in and out
- Retained knowledge of local events to offer recommendations and personal services.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Specialist In Psychology - Clinical Psychology -
Indiana University of Pennsylvania
Indiana, PA08.2026
Skills
- Active listener
- Patient
- Resourceful
- Conflict solver
- Adaptability
- Positive attitude
- Product Knowledge
- Data Entry
Community Service
- Volunteer, with Lindigital Christmas treat for underprivileged girls.
- Community Service, keeping the street clean program
Timeline
Laboratory Technician
GSK (Sodexo)
06.2022 - Current
Concierge
Brandywine Living
05.2020 - 04.2024
Specialist In Psychology - Clinical Psychology -
Indiana University of Pennsylvania