Kyla Katseanes
Boise,ID
Summary
Dynamic leader with expertise in training and mentoring, honed at J.Crew Group Inc. Achieved 100% manager retention for three years by fostering a collaborative environment. Skilled in strategic merchandising and inventory control, reducing discrepancies to 1% variance. Adept at relationship-building and enhancing brand loyalty through exceptional service and team motivation.
Overview
16
16
years of professional experience
Work History
Store Director
J.Crew Group Inc.
06.2021 - Current
- Lead daily store operations, ensuring optimal customer experience and high standards of service.
- Operations & Training Expert at 9+ brand NSOs.
- Managed both Boise location and Montana location in early 2025.
- Centralized Trainer for all new associates & managers, brand-wide.
- Manage inventory control processes, reducing stock discrepancies through improved accuracy and effciencies within 1% variance.
- Develop and implements strategic merchandising initiatives to enhance product visibility and drive sales.
- Trained and mentored team members, fostering a collaborative environment that promotes professional growth.
- 100% manager retention for 3+ years.
General Manager
Talbots
05.2015 - 06.2021
- Led team of 20+ members over 2 locations to deliver exceptional service to clients.
- Mentored individuals from part-time sales associates to full-time sales managers, operations managers, and store managers.Store Manager.
- Managed visual merchandising executions.
- Developed peers as a district mentor for the South Texas area.
- Delivered in-the-moment feedback and developmental conversations with team members.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Store Co-Manager
LOFT
05.2014 - 05.2015
Store Co-Manager
LOFT
06.2009 - 05.2013
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
- Developed efficient scheduling practices to optimize associate productivity while minimizing labor costs.
- Collaborated with store manager in fostering a positive work environment that encouraged teamwork and motivated staff to excel.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
Skills
Leadership development
Training & mentoring
Work planning & prioritization
Multitasking & organization
Problem-solving
Policies & procedures
Sales Leadership
Brand Loyalty
Relationship-building
People management
Store operations
Coaching/ Feedback
Team motivation
Timeline
Store Director
J.Crew Group Inc.
06.2021 - Current
General Manager
Talbots
05.2015 - 06.2021
Store Co-Manager
LOFT
05.2014 - 05.2015
Store Co-Manager
LOFT
06.2009 - 05.2013