Kyla Koch

I started with this company as a Server for one year and got transferred over to the newest Columbus location to become a Shift Lead and an Assistant Manager. Over the course of the second year I have successfully moved up the development pyramid for the store, learning how to run the store on my own from open to close while I lead the entire staff of servers and kitchen into a productive and successful shift. I am currently on the way of getting certified as a General Manager. I have at least two weeks experience as acting GM for the store. I also attended at least 3 corporate classes to enhance my knowledge of the company and to be a more successful and productive leader. Some main responsibilities I have include:

• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Developed and implemented new operational procedures, upholding daily tasks and improving overall efficiency.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for weekly COG audits.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Monitored maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Managed team schedule with eye for coverage needs and individual strengths.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Greeted customers warmly to provide exceptional customer service.
• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
• Refilled drinks and condiments and restocked serving areas to minimize delays.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
• Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.